Francis Fukuyama on How to Fix Trust

How to Fix Democracy

In this episode, host Andrew Keen sits down with Francis Fukuyama to explore the concept of trust. Fukuyama defines it as a byproduct of virtuous behaviors like reliability, truthfulness, transparency, and keeping commitments. He describes trust as a crucial "lubricant" for social interactions and distinguishes between interpersonal and institutional trust, both of which are built through experiences of reliability and can be eroded by betrayal and disappointment. Fukuyama discusses how trust originates within families and extends to broader social circles. He also examines the global decline in trust over the past 30 years, attributing it to several key factors: the rise of technology and anonymous online interactions, higher education fostering more critical thinking, increased transparency exposing institutional failures, and growing political polarization reinforcing tribal identitities. Connecting trust to his earlier work on "the struggle for recognition, " he argues that as liberal democracies secure equal rights, individuals increasingly seek recognition for specific identities - such as religion, ethnicity, or gender - which can contribute to societal fragmentation. To address this decline, Fukuyama emphasizes the importance of governments reliably delivering on promises and providing expected services. However, he acknowledges that while competent governance is essential, it alone may not be enough to fully restore trust in institutions and society.