A Masterclass in Difficult Conversations with Amy P. Kelly

The Mindset Advantage

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Amy P. Kelly is the Vice President of Consulting for the Jon Gordon Companies and a Global Facilitator for the Association for Talent Development in the areas of Change Management, Improving Human Performance, and Consulting Skills. She is the co-author of the juggernaut book, The Energy Bus. Amy and Jon just released a brand new best selling titled Difficult Conversations Don’t Have to Be Difficult.

Topics

-Why a large majority of people avoid difficult conversations

-Changing your mindset around difficult conversations

-How to have a difficult conversations with difficult people

-Star3 model for making difficult conversations less difficult

-The role curiosity plays in hard conversations

-Communicating with a counterpart who holds a strong bias

-How to start and end difficult conversations

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