The One Thing Holding Back Your Practice (and How to Beat It)

Physician's Guide to Doctoring with Bradley B. Block, MD

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This episode is also sponsored by Pattern Life. Protect what matters most today. Disability insurance simplified.

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This episode is also sponsored by Physician Growth Accelerator. A private practice partner that helps you uncover and overcome business constraints in your practice. Isn’t it time your practice thrived?

Zed’s story begins in 2011 when he founded TrackableMed with the goal of boosting patient flow. However, he quickly hit a wall with inconsistent results across different practices. "We would get 10 different outcomes in 10 different cities," Zed recalls. The culprit? Internal constraints like overwhelmed front desk staff making it hard for patients to book appointments. To fix this, Zed created a call center to streamline the booking process, leading to the birth of the Physician Growth Accelerator.

Zed explains how to identify and fix the hidden constraints holding your practice back, the importance of targeting ideal patients, and the impact of a strong staff culture. He also shares practical strategies to reduce no-show rates and boost patient engagement.

This episode is a must-listen for anyone looking to elevate their practice to new heights.

Bio

Zed Williamson is the founder of TrackableMed and the Physician Growth Accelerator, dedicated to turning medical practices from frazzled to flourishing. With over a decade of experience, Zed has helped hundreds of practices streamline their operations and achieve their business goals. He also hosts the Physician Growth Accelerator podcast, sharing actionable insights and expert advice to help medical practice leaders thrive. When he’s not revolutionizing healthcare, Zed enjoys a good laugh and finding new ways to make work fun and fulfilling.

Find Zed and his team here.

Key Highlights:

00:00.99 - Bradley Block kicks off the episode with Zed Williamson’s impressive background.

00:41.012 - Zed shares the origin story of the Physician Growth Accelerator.

01:43.508 - The tale of "Agnes" and the importance of having the right staff.

03:09.652 - Zed explains constraints and how to tackle them in your practice.

04:28.51 - Diving into the concept of the ideal patient.

05:07.028 - Understanding and managing rate-limiting steps.

07:39.828 - The significance of focusing on ideal patients for better outcomes.

10:03.476 - Keeping clinical care as the top priority while optimizing practice efficiency.

12:24.052 - Increasing visibility and outreach to the right patients.

13:46.868 - Practical tips for improving patient engagement and reducing no-shows.

17:13.652 - Zed’s process for diagnosing and improving practice constraints.

22:03.518 - The impact of staff culture on practice success.

24:43.604 - The role of autonomy and trust in building a positive work environment.

26:04.692 - Strategies for addressing no-show rates and improving patient retention.

32:32.606 - How to connect with Zed and the Physician Growth Accelerator online.

Did ya know…

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