CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother

CXChronicles Podcast

Hey CX Nation,
In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area.
Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries.
She's also a🏅 Passionate believer that strategically streamlined operations deliver hidden profits and optimized expenses allowing for the greatest stakeholder value.
Cytandra has 🏩 Experience working for 10 years in the not-for-profit sector & 9 years in the private sector with entities of all sizes and flavors, including public, private and international organizations spanning Fortune 100s to small NGOs in sectors covering consulting, insurance, financial services, education, catastrophe/disaster response, human migration and many others.
In this episode, Cytandra and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #202 Highlight Reel:**
1. What its been like working and living in 30+ countries across the world
2. What you need to know about organizational changes for your future
3. Mapping and documenting your current state before making changes
4. Driving future value adds & optimization through constant collaboration
5. Why collecting feedback is useless without being ready to take action
Huge thanks to Cytandra for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Cytandra G. Hoover, MBA

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