Boutique hospitality and envisioning the guest experience from the ground up | with Bree Brostko
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In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.
Together, they discuss:
Together, they discuss:
- Bree’s experience in the industry and how travel memories have influenced her perspective on building hotel brands.
- A memorable travel experience at the Grand Hotel on Mackinac Island and how the hotel created a unique closing weekend event for guests.
- How Retro Hospitality leverages email marketing as one of their most effective communication tools, ensuring guests are engaged and excited about their upcoming stay.
- And how they also prioritize local and community partnerships to enhance the guest experience and showcase the unique offerings of each property.
- And more!
This podcast provides valuable insights into Bree's experience, Retro Hospitality's approach, and the importance of marketing and financial understanding in driving success.
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Chapters:
00:00 - Intro
Chapters:
00:00 - Intro
03:16 - Memorable travel experiences
07:34 - Retro Hospitality and its boutique focus
08:22 - Understanding adaptive reuse
10:30 - Case study: Hotel Fauna
12:53 - Marketing strategies for boutique hotels
14:03 - Digital touchpoints and communication
16:00 - Local partnerships and community engagement
19:24 - Enhancing the guest experience pre-arrival
23:09 - The future of boutique hotels
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:
- Build intelligent operations and let data drive direct bookings | with Patrick Norton
- Modern and focused commercial strategy — what does it look like? | with Lori Kiel
- Approachable luxury without losing touch with guests | with Shawn Jereb
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