Background Briefing podcast

Background Briefing

Player FM - Internet Radio Done Right

5,028 subscribers

Current Affairs

ABC Radio National

Australia Current Affairs

Vor dreizehn Jahren hinzugefügt

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The Agile Brand with Greg Kihlström®

1
#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

vor 3 Tagen22:42

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22:42

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Background Briefing

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Background Briefing brings you true stories not everyone will want you to hear.

755 Episoden

#Current Affairs #Australia Current Affairs #Australia #News #ABC Radio #Society #Documentaries #ABC listen

Background Briefing

5,028 subscribers

updated vor 20 Tagen

Serie-Home•Feed

Background Briefing brings you true stories not everyone will want you to hear.

755 Episoden

#Current Affairs #Australia Current Affairs #Australia #News #ABC Radio #Society #Documentaries #ABC listen

Alle Folgen

Background Briefing

1
05 The Invisible Killer | Did police miss a murder? 40:43

vor 20 Tagen40:43

40:43

A court found that Garry Davis injected three victims with lethal doses of insulin during a 48 hour period. But what if there was another victim? Is it possible police failed to collect crucial evidence to prove someone else had also been killed?

Background Briefing

1
04 The Invisible Killer | Under the bed 34:32

vor 29 Tagen34:32

34:32

When reporter Anne Connolly discovers that Garry Davis had a collection of strange items under his bed, it changes the course of her investigation, and raises new fears about the true scale of his crimes.

Background Briefing

1
03 The Invisible Killer | Reasonable Doubt 42:16

vor 6 weeks42:16

42:16

Garry Davis has now been convicted of murdering two residents at SummitCare and attempting to murder a third. But all the evidence against him is circumstantial. Is it possible someone else could have been responsible for the insulin injections?

Background Briefing

1
02 The Invisible Killer | 'Who did this?' 34:30

vor 7 weeks34:30

34:30

Someone injected three residents with lethal doses of insulin at an aged care facility in Newcastle. Now, the race is on to catch the killer. Will the police find the clues they need to catch the culprit before any more deaths occur?

Background Briefing

1
01 The Invisible Killer | Doctor’s discovery 32:31

vor 7 weeks32:31

32:31

When residents start falling ill at a nursing home in Newcastle, the workers don't think much of it. After all, people die in aged care all the time. But then, one eagle-eyed doctor finds something that makes him suspect a killer is on the loose.

Background Briefing

1
More to the story... Kathy Jackson’s missing millions 14:19

vor 13 weeks14:19

14:19

It looked like the Health Services Union might finally be returned millions of dollars owed by the whistleblower turned convicted fraudster, Kathy Jackson. Then, the money went missing again.

Background Briefing

1
More to the story... Who controls the Murdoch empire? 12:16

vor 13 weeks12:16

12:16

Lachlan Murdoch is caught in an ongoing court battle with his siblings to maintain control of the family empire when Rupert Murdoch dies. Now there’s been a judgement.

Background Briefing

1
More to the story... Meeting your mum as an adult 11:59

vor 13 weeks11:59

11:59

After Background Briefing's investigation, Anna was flooded with messages from Korean adoptees all over the world. The overwhelming response prompted her to embark on an emotional journey to South Korea, where she arranged to meet her birth mother for the first time. However, more surprises lay ahead.…

Background Briefing

1
More to the story... Sex, lies and 'big coconut balls' 11:22

vor 15 weeks11:22

11:22

When Background Briefing last investigated testosterone salesman Michael Farrelly, he was nowhere to be found. Then, a few weeks ago, came a surprising phone call.

Background Briefing

1
More to the Story... My friend, the cop killer 14:34

vor 15 weeks14:34

14:34

Police and politicians labelled the Wieambilla killers evil terrorists. But what really went on inside their heads?

Background Briefing

1
More to the story... Inside a scam factory 8:26

vor 15 weeks8:26

8:26

Scam baiter Jim Browning recently helped bring down a multinational scam syndicate in Dubai. His next target is a scam with potential links to the Russian mafia.

Background Briefing

1
03 Births, Deaths, and Marriages | ‘Horror stories’ from inside the funeral industry 38:49

vor 17 weeks38:49

38:49

Ani Valatava went to see her sister’s body at a funeral home in suburban Sydney. She could never have prepared for what she saw next. Reporter Gina McKeon investigates what goes on behind the scenes of Australia’s funeral industry, revealing ‘horror stories’ and the families left to pick up the pieces.…

Background Briefing

1
02 Births, Deaths and Marriages | Facebook's sperm marketplace 37:45

vor 18 weeks37:45

37:45

When a couple are quoted $13,000 to access a sperm donor through a clinic, they decide to take matters into their own hands. On Facebook, they find a thriving sperm exchange, where they hope they'll have more control over the process. But as reporter Annika Blau discovers, there are pitfalls they didn’t foresee.…

Background Briefing

1
01 Births, Deaths and Marriages | The Wedding Celebrant 29:28

vor 19 weeks29:28

29:28

When Becc and Nathan decided to get married, they wanted something intimate — a small ceremony at home with just their closest friends and family. There was just one problem — the celebrant wasn't who he appeared to be.

Background Briefing

1
The inconvenient patients 38:04

vor 20 weeks38:04

38:04

Michelle went to hospital on three occasions, complaining of searing chest pains. She was told to go home and seek therapy for her "anxiety issues". It would not be until months later that she was diagnosed with pericarditis — doctors believe it was caused by the Pfizer Covid-19 vaccine. She's now one of nearly two thousand people fighting a class action against senior government figures, claiming they were victims of negligence during Australia’s pandemic response.…

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