But Why Tho? podcast

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Business Transformation Pitch with The CX Goalkeeper

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Business Transformation Pitch with The CX Goalkeeper podcast artwork

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#251: Fans favorite: Mastering the Art of Customer Experience: Insights from the CEO of the CXPA 29:41

vor 10 Tagen29:41

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29:41

Greg Melia emphasizes that empathy and curiosity are the foundation of effective customer experience (CX). He believes that organizations must design systems proactively—through tools like journey mapping and predictive analytics—rather than relying solely on reactive fixes. Melia highlights the importance of understanding customer motivations and aligning internal operations to consistently deliver value across all touchpoints. He also stresses the need for cross-functional collaboration and leadership that models CX priorities. When hiring, Melia looks for individuals who demonstrate storytelling ability, problem-solving, and ownership—key traits for driving cultural transformation. His approach reinforces the idea that sustainable CX excellence requires intentional system design, emotionally intelligent talent, and unified leadership around customer-centric goals. About Greg Melia At the helm of CXPA, my focus revolves around championing the global customer experience profession through strategic communications and community building, honed over five transformative years in leadership. Our organization thrives on CX certification, publications, and community that empower customer experience professionals to excel. Resources Customer Experience Professional Association: https://www.cxpa.org/home https://www.cxpa.org/home Please, hit the follow button: Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We’d love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ About Gregorio Uglioni: Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/…

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Inhalt bereitgestellt von But Why Tho?. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von But Why Tho? oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.

Looking to catch up on pop culture? We're reviewing the latest movies and television, interviewing industry creatives, and of course - breaking down why all the things we love matter. But Why Tho? is a weekly podcast where we'll dive into the past week in pop culture and get to discoursing on important conversations.

… continue reading

433 Episoden

#Society #Comics #Culture #Entertainment #Film #Marvel #Popculture #Cinema #Arts #Video Games #Lifestyle #Tho #Videogame

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But Why Tho? explicit

22 subscribers

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Inhalt bereitgestellt von But Why Tho?. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von But Why Tho? oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.

Looking to catch up on pop culture? We're reviewing the latest movies and television, interviewing industry creatives, and of course - breaking down why all the things we love matter. But Why Tho? is a weekly podcast where we'll dive into the past week in pop culture and get to discoursing on important conversations.

… continue reading

433 Episoden

#Society #Comics #Culture #Entertainment #Film #Marvel #Popculture #Cinema #Arts #Video Games #Lifestyle #Tho #Videogame

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Episode 166: King of the Hill Matters...But Why Tho? 1:25:27

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This week, we're taking a break and rerunning our original King of the Hill episode in honor of its return to TV!

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Episode 92: Maybe Gatekeeping is Good, Actually 1:14:58

vor 7 Tagen1:14:58

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This week, Alex and Kate are joined by Jess Cogswell and Joseph Bradford to discuss Magic the Gathering, what got them into it in the first place, what's kept them invested, and the different ways it has created, and frustrated, community for them over the years.

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Episode 91: Oops, All Recommendations! 1:08:25

vor 14 Tagen1:08:25

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This week, Alex, Adrian, and Kyle go all recommendations, sharing some of the shows, books, and more that have been bringing them joy lately, from Dropout TV to the Malazan series and much more.

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Episode 90: Superman IV Is Great, Actually 1:21:34

vor 21 Tagen1:21:34

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This week, Alex, Jason, and Neysha go full spoilers on the new Superman (2025), discuss what makes a great Superman depiction, and talk about why Superman IV is great, actually, and a huge influence on the new movie.

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Episode 89: F1 Is For Everyone Now 1:08:56

vor 28 Tagen1:08:56

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This week, Alex, Kate, and Kyle discuss the rise of F1, the shows like F1: The Academy and Drive to Survive that have helped popularize it, and how whether it's F1 or NASCAR, motorsports can be and should be enjoyable for everyone, not just certain groups of people.

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Episode 88: The Krusty Crab Is Unfair, Mr. Krabs Is In There 58:47

vor 5 weeks58:47

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This week, Alex and Adrian discuss the intersection of pop culture and real-life protests, especially the recent No Kings protest, and the line between memes as community building and memes as a distraction from the cause.

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Episode 87: 28 Years Later Is a Tender Coming-of-Age Movie 1:16:07

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This week, Alex, Kate, and Caitlin discuss the new movie 28 Years Later, its takes on masculinity, manhood, and coming-of-age, and why infection horror persists as a social commentary genre. Full spoilers ahead!

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DEVELOPER INTERVIEW: EA Sports College Football 26's Dynasty Is Putting The Player First 17:15

vor 6 weeks17:15

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EA Sports revived a community with EA Sports College Football 25 last year. Now, the development team is growing that community by expanding their investment in the quality of life elements that make Dynasty the leading mode of their game in EA Sports College Football 26 (CFB 26). During the media preview event, we spoke with Ben Haumiller, CFB 26's Principal Game Designer, who has been with EA for 25 years. The first thing to note is that Ben Haumiller loves college football. More importantly, the NCAA series of games is what made him want to be a developer to begin with. Now, 25 years later, he shared his story on how he began working on EA's top-selling sports game. To read the interview: https://butwhytho.net/2025/06/college-football-26-dynasty-dealbreakers/…

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Episode 86: We Have To Talk About Summer Game Fest 58:41

vor 7 weeks58:41

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58:41

This week, we're doing things a little differently. Kate is joined by Luis Alamilla and Luis Gutierrez to talk about Summer Game Fest. Yes, we talk about our favorite games, but the focus is something more important: What it's like covering a game event as Latinos when ICE raids, protests, and violent police are surrounding you. It's an emotional and sensitive conversation, but we encourage you to listen, learn, and take action. Organizations to support below. Union del Barrio: https://www.instagram.com/uniondelbarrio/ RAICES Texas: https://raicestexas.org/ Latinx In Gaming: https://www.latinxingaming.com/…

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Episode 85: Listeners, Interrogate Your Thirst! 1:07:40

vor 8 weeks1:07:40

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This week, Alex, Kate, and guest Jess Cogswell from Gamespot discuss their types, the pluses and minuses of archetypes and stereotypes, and the importance of seeing people as full, complex people.

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Episode 84: Let's Talk About Dead People 1:10:21

vor 9 weeks1:10:21

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This week, Alex, Kate, and Matt discuss generative AI being used to revive the dead, the consequences of Fortnite's Darth Vader dupe, and what larger conversation we need to be having to prevent the worst of generative AI's consequences.

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YAOI HANDS: A New Podcast About BL 28:37

vor 9 weeks28:37

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28:37

We're doing something a little different today! To celebrate Pride Month, we're launchign our new BL podcast called Yaoi Hands! Every week, Kate & Matthew talk about BL and bara. They dive into the tropes, what works, what doesn't, and why we're all so in love with reading messy, chaotic romances. From manga to manhwa and more, they go through it all. To get access to our premium version, head over to butwhytho.net/support and subscribe!…

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Episode 83: Get Good (Non-Derogatory)! 1:14:44

vor 10 weeks1:14:44

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This week, Kate, Alex, and Kapi talk about Soulslike games, where they first got into them, why they love them, and what "get good" really means in the context of Soulslikes.

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Episode 82: Summer Movies Used To Be Exciting 55:02

vor 11 weeks55:02

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This week, Alex and Adrian discuss the upcoming summer movie slate, what they're excited about, and what they wish summer movies were doing more of like they used to.

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Episode 81: End-Times Family Dynamics 1:13:03

vor 12 weeks1:13:03

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1:13:03

This week, Alex, Kate, and Matt discuss why disaster movies tend to always center major American cities and why the recent Argentinian series Eternaut is breaking the mold for the end of the world.

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Episode 80: Just Let Me Feel However I Want 59:45

vor 13 weeks59:45

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This week, Alex and Adrian discuss why they avoid trailers and hate feeling marketed to, versus experiencing media for themselves.

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Episode 79: Imagine Art Without Capitalism 1:02:16

vor 14 weeks1:02:16

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This week, Alex and Swara talk about what art could look like without the shackles of capitalism and how public arts funding would change what kind of art gets produced.

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Episode 78: Why Are We Like This? – Dark Humor In Dark Times 1:13:37

vor 15 weeks1:13:37

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Alex, Kate, and guest Jess Howard discuss dark humor during dark times, getting deep into what is making current times so dismal and how they approach it to survive via pop culture.

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Episode 77: Why Do Hobbies Cost So Much? And Other Symptoms of Capitalism 1:36:28

vor 16 weeks1:36:28

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This week, Alex, Kate, and special guest Jess Howard discuss the consequences of the rising costs of hobbies, especially video games, including gatekeeping, a broken developer pipeline, and developers still not making a living despite those horrendous $80 price tags.

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Episode 76: We Played the Switch 2 and Have A LOT to Say About it 1:36:25

vor 17 weeks1:36:25

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1:36:25

This week, Alex and Matt are joined by Jesse Vitelli, who previewed the Switch 2 last week and is here to discuss everything from the hardware and what's different to the games and their absolutely unjustifiable price tags.

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Episode 75: Fiction vs Memory in 'Warfare' 1:10:38

vor 18 weeks1:10:38

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This week, Alex, Kate, and Jason discuss fact, fiction, and memory in Ray Mendoza and Alex Garland's 'Warfare,' what "based on a true story" really means, and whether any movie could ever truly be completely objective.

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Episode 74: The Ugly, The Bad, and The Good of Fandom 1:11:25

vor 19 weeks1:11:25

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This week, Alex, Adrian, and Neysha talk about the ugly, the bad, and the good of fandom, when fandoms rear their toxic heads, and when fandoms bring people together.

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Episode 73: The Teenage Mutant Ninja Turtles Movie 35 Years Later 1:10:50

vor 20 weeks1:10:50

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This week, Alex is joined by guests Brenda and Austin from the Secret Histories of Nerd Mysteries podcast to discuss the Teenage Mutant Ninja Turtles movie, celebrating its 35th anniversary this year.

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Episode 72: Let's Bait Some Oscars... 1:05:15

vor 21 weeks1:05:15

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This week, Alex, Jason, and Swara talk about what Oscar bait really means, whether filmmakers can make good art while chasing awards, and what they're hopeful for in the future of the Academy.

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Episode 71: What Exactly is Funny, These Days? 1:14:18

vor 22 weeks1:14:18

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This week, Alex, Kate, and Jason discuss comedy—what they find funny, how their senses of humor have evolved over time, and how they draw the line between offensive and comedic.

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Episode 70: How to Do Content Warnings Right 1:06:23

vor 23 weeks1:06:23

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Alex, Kate, and Sarah discuss when content warnings go wrong and how to get them right.

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Episode 69: Do You Ever Really "Add It To Your List?" 1:07:33

vor 24 weeks1:07:33

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Alex, Kate, and Matt discuss whether they ever really "add it to their list" when people give them recommendations, whether they even like giving or receiving recommendations, and then give plenty of their own along the way.

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Episode 68: Sometimes Dead is Better — Posthumous Releases 1:07:50

vor 25 weeks1:07:50

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Alex, Kate, and Adrian discuss when posthumous releases go right and when they go wrong.

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Episode 67: Data Isn't Always Evil 1:14:00

vor 26 weeks1:14:00

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This week, Alex, Jason, and Swara have fun with data: "Wrappeds," stats, metadata tagging, and the secret to enjoying Letterboxd!

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Episode 66: We Cracked the Switch 2! 1:14:48

vor 27 weeks1:14:48

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This week, Alex, Matt, and special guest Jesse Vitelli discuss the past, present, and future of consoles, including what might make the Switch 2 stand out.

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