How Technology Can Streamline Physician Workflow and Improve Patient Care with Dr. Craig Joseph Nordic Global TRANSCRIPT

Empowered Patient Podcast

Dr. Craig Joseph, Chief Medical Officer at Nordic Global, highlights the concerns and challenges healthcare professionals face when using health IT and the clinician burnout related to the administrative burdens of electronic health records. He addresses the obstacles to integrating IT into healthcare workflows, including cost, risk aversion, and resource limitations. He identifies areas where AI can have an immediate impact in reducing errors and biases.

Craig elaborates, "In the past, we lived in a paper-based world, so it was pretty flexible. You could fill out a form or not fill out a form. You could give as much detail or as little detail. Often, especially physicians really couldn't read what they were writing anyway, so it was less important. All of that's changed now in the last 15 or 20 years since the advent of electronic health records."

"What we've seen with large language models, like Chat GPT and other modern AIs, is the ability to do a lot of things with voice now, to be able to communicate directly with a patient, not have to look at the screen to either get information or to write a progress note. Lots of physicians have complained deservedly that they have to spend pajama time, time after they put their kids to bed at night, where they're not getting paid and writing their progress notes and office visit notes."

"I think AI, like LLMs are going to really do a lot to help to rehumanize the interactions that we have. Although, there will be downsides. For that to work, there has to be a microphone in the exam room and it has to be listening to what you and the doctor are saying to one another. Folks are going to have to be comfortable with that to be able to leverage some of those things."

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