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S2 Ep6, Quality Perks with Utibe Bassey, VP of Customer Experience with Dominion Power - Oct 4, 2023
Manage episode 396183180 series 3550403
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In an industry where the focus is often on metrics and analytics, we’re here to bring you a fresh perspective that can potentially redefine the parameters of success in contact centers.
🎙️ Speakers:
– Karyn Dupree, BPA Quality
– Neal Eggers, BPA Quality
– Special Guest: Utibe Bassey, VP of Customer Experience
Join us in this stirring episode where we pair up with the insightful Utibe Bassey to explore an unconventional yet crucial KPI in contact centers – Love. Get ready to immerse yourself in a conversation that merges the heart and science of customer service.
☕ Topics to be Discussed:
– The Concept of Love as a Key Performance Indicator in Contact Centers
– Leveraging Empathy and Compassion in Customer Interactions
– The Perfect Brew: Integrating Love KPI with Traditional Metrics for a Holistic Approach
– Coffee Conversations: Stirring Discussions over a Cup of Warmth
🌟 Why You Should Watch?
Delve into the transformative concept of integrating ‘Love’ as a KPI to enhance the quality of interactions between customers and agents. Explore how this innovative approach can foster deeper connections and elevate customer experience.
#BPAQuality #QualityPerksSeries #LoveAsAKPI #CustomerExperience #CoffeeConversations
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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