S1 Ep4 Quality Perks - Coffee & Quality Chat with Martin Teasdale March 22, 2022

Quality Perks - Call Center & Coffee Chats

Summary
In this episode titled "Quality Perks - Coffee & Quality Chat," Martin Teasdale, Senior Director of Quality Experience at BPA Quality, discusses his podcast, "Get Out of Rap," which recently celebrated its 100th episode. The podcast is the first in the UK dedicated to the contact center industry and has received acclaim with a 4.8-star rating on Apple and frequent placement in the top 200 business charts for podcasts. Martin reflects on the key takeaways from his guests, highlighting the importance of a growth mindset, inquisitiveness, and the collaborative nature of the contact center industry. Looking ahead, Martin plans to continue featuring diverse guests, explore themes like quality in shorter episodes, and take the podcast on the road to engage with frontline advisors and team leaders.
Highlights
🎙️ Martin Teasdale, Senior Director of Quality Experience at BPA Quality, celebrates the 100th episode of his podcast, "Get Out of Rap."
🌐 The podcast is the first in the UK dedicated to the contact center industry, boasting a 4.8-star rating on Apple and frequent top 200 placements in business charts.
🧠 Key takeaways from the podcast include the significance of a growth mindset and inquisitiveness among successful individuals in the contact center industry.
🌍 Martin emphasizes the collaborative nature of the industry, where professionals are open to sharing and learning from one another.
🎉 Future plans for the podcast include continuing conversations with diverse guests, exploring themes like quality in shorter episodes, and engaging with frontline advisors and team leaders.
🚀 Martin aims to take the podcast on the road to visit contact centers and gain insights from those directly dealing with customers.
🎧 Responding to feedback, there are considerations for theme-driven episodes to provide focused content in shorter chunks.

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As always, Have a Quality Day!