Episode 8: Help, I Need Somebody! Libraries Lead! podcast

3y ago 45:27

Inhalt bereitgestellt von Beth Patin, Dave Lankes, & Mike Eisenberg, Beth Patin, Dave Lankes, and Mike Eisenberg. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Beth Patin, Dave Lankes, & Mike Eisenberg, Beth Patin, Dave Lankes, and Mike Eisenberg oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.

May 26, 2021
Dave Lankes & Mike Eisenberg

In the last episode, Mike ranted about his frustrations and hours spent in trying to reach a human being for assistance with airline reservations, prescriptions, and insurance. In this episode, we dive deeper into the topic of help and information services of all kinds– human, mediated (telephone, digital), online. What’s going on with consumer help and what’s the status of Q&A, Ask a Librarian, and reference services in library land?

In Wazzup, Dave describes the master class in the new librarianship he’s part of with the National Library School of France, and Mike shares concerns stemming from a disturbing text from a friend related to vaccines loaded with mis- and dis-information that raised all kinds of issues about the credibility of information and the undermining of quality of information. Dave’s Awesome Library Thingy spotlights the Toronto Public Library and Pam Ryan, Director, Service Development & Innovation, and their cutting-edge information literacy classes in machine learning, algorithms, public data, AI, and more.

References & Resources

École Nationale Supérieure des Sciences de l’Information et des Bibliothèques: the national library school of France., https://www.enssib.fr/
Angela Craig interview (May 12, 2021), Libraries Lead in the New Normal, Podcast Episode 7. https://www.acechicagoevents.com/libraries-lead-episode-7

Ewen, Lara (May 3, 2021). “Healthy Distance, Telemedicine brings house calls to local libraries,” American Libraries. p. 14. online: https://americanlibrariesmagazine.org/2021/05/03/healthy-distance-libraries-telemedicine/

Radford, M., Costello, L., & Montague, K. (2021). Surging virtual reference services: COVID-19 a game-changer. College & Research Libraries News, 82(3), 106. doi: https://doi.org/10.5860/crln.82.3.106
Toronto Public Library https://www.torontopubliclibrary.ca/

Digital Innovation Series, Toronto Public Library https://www.torontopubliclibrary.ca/search.jsp?N=37867+4288098632

Credits
Audio, Production, and Streaming Services:
Yoni Yemini, ACE Chicago Events

35 Episoden