Why PEOPLE SKILLS Are The KEY to Success in Tech Jobs

IT Unplugged

Meet Ben Marsh, M2 Technology's newest IT consultant! In this episode of IT Unplugged, we dive into Ben's unique career path from Dell software sales in Nashville to becoming a tech wizard serving Wisconsin businesses.
What You'll Learn:
How sales experience translates to better IT consulting and customer relationships
Why Ninja RMM is a game-changer for managed service providers
The psychology behind business owners and cybersecurity investment decisions
Building trust with small and medium-sized businesses through proven solutions
Career advice for aspiring IT professionals in Wisconsin
Troubleshooting strategies when multiple systems fail simultaneously
Ben shares his hands-on expertise with Veeam backup solutions, Microsoft Azure implementations, and disaster recovery planning while explaining why proactive IT support functions like insurance for your business. From managing complex system failures to helping Wisconsin SMBs leverage technology for sustainable growth, this episode showcases what makes M2 Technology's people-first approach to managed IT services distinctive in the competitive MSP landscape.
Topics Covered:
MSP career development and professional certifications
Disaster recovery and comprehensive backup strategies
Remote monitoring and management tools comparison
Customer relationship building in IT consulting
Small business technology challenges and solutions
Wisconsin IT job market insights and opportunities
Dell partner portal navigation and product selection
Microsoft 365 implementation best practices
Network setup and infrastructure management
Cybersecurity awareness for business owners
This episode is perfect for business owners considering managed IT services partnerships, IT professionals looking to advance their careers in the MSP industry, aspiring tech consultants interested in customer-facing roles, or anyone curious about how strategic technology partnerships drive measurable business success throughout Wisconsin.
Ben's journey from software sales to technical implementation demonstrates how diverse experience creates well-rounded IT professionals who understand both business needs and technical solutions. His expertise with enterprise-level tools like Ninja RMM, combined with his customer service background, exemplifies M2 Technology's commitment to delivering personalized IT solutions that scale with growing businesses.
M2 Technology provides comprehensive managed IT services, advanced cybersecurity solutions, business continuity planning, and strategic technology consulting for businesses with 10-750 employees across Wisconsin and the greater Green Bay area.
https://www.m2.technology