Enterprising Insights: Episode 33 – Salesforce Announces an LLM Benchmark for CRM

Futurum Tech Webcast

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses Salesforce's announcement on what it says is the world's first LLM benchmark for CRM. He discusses the elements of the benchmark, why it's important, and assesses whether the market will start to see other benchmarks from SaaS companies or third parties begin to come to market. Then, as always, Kirkpatrick will rant or rave about an item in the market, this time focusing on the lack of transparency around the collection of driving data from automakers Hyundai, Honda, and General Motors.