Calm In A Crisis- First of the First Responders

Fill To Capacity (Where Heart, Grit and Irreverent Humor Collide)

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“ Never seen but always heard!” Jump headfirst into the high-stakes world of 911 dispatch with Marlis X with who navigates rapid-fire decisions and vital communications. Discover the daily work of emergency dispatch, where multitasking and calm coexist. Marlis talks about the mental gymnastics required to balance incoming calls, coordinate with first responders, and provide life-saving instructions, all while maintaining an island of tranquility in the storm of emergency situations.
Listen to the gripping story of a teenage boy thrown into the role of hero, performing CPR on his mother while guided by a dispatcher’s steady voice. This is so much more than an urgent fight for survival, it is a life changing event inspiring medical innovations that shape the future. Marlis shares how her experience hosting international students adds depth and perspective to her demanding job, offering a refreshing glimpse into the cultural richness that complements the intense nature of her work.
This episode underscores the profound impact 911 dispatchers have on our everyday safety, when people are at their worst and minutes can mean life or death, these unseen heroes behind the headsets hold the line between chaos and calm, guiding us back to safety.
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