Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions

Conflict Skills

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In this episode, host Simon Goode discusses managing conflict during organizational change, specifically when the change is outside of people's control. He applies the stages of grief model by Elizabeth Kubler Ross to analyze staff reactions to change, providing examples of shock, denial, frustration, and depression, and offering strategies to support staff at each stage. Simon also emphasizes the importance of clear and frequent communication, empathetic listening, and problem-solving in effectively managing conflict during organizational change.

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#MBA #Business #Conflict Resolution #Fitness #Mental Health #Conflict Resolution Training #Conflict Training #Podcasting Education #Self-Improvement #Simon Gooding #Conflict Management #Communication Skills #Soft Skills #Staff Conflict #De-escalation Training #Managing Difficult Conversations