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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX


Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Crossroads with Joshua Philipp
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Inhalt bereitgestellt von The Epoch Times. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von The Epoch Times oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
It's easy to get lost in the daily news cycle, with its constant barrage of headlines and updates. What's often missing, however, is a broader and deeper analysis of what’s behind the headlines. Crossroads, hosted by Epoch Times senior investigative reporter Joshua Philipp, is an opinion and analysis show that presents deeper insights into the news cycle, culture, and society. It connects current events with history, ties various news stories together with analysis and opinion, and goes beyond the headlines to present a clearer picture of what’s happening in the world
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536 Episoden
Alle als (un)gespielt markieren ...
Manage series 2649711
Inhalt bereitgestellt von The Epoch Times. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von The Epoch Times oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
It's easy to get lost in the daily news cycle, with its constant barrage of headlines and updates. What's often missing, however, is a broader and deeper analysis of what’s behind the headlines. Crossroads, hosted by Epoch Times senior investigative reporter Joshua Philipp, is an opinion and analysis show that presents deeper insights into the news cycle, culture, and society. It connects current events with history, ties various news stories together with analysis and opinion, and goes beyond the headlines to present a clearer picture of what’s happening in the world
…
continue reading
536 Episoden
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Crossroads with Joshua Philipp

1 Churches Get Green Light to Endorse Political Candidates; Ban On China Buying U.S. Farmland 1:03:52
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Churches in the United States have been regarded as a kind of sleeping giant for elections. The issue is, because of different regulations on nonprofits, churches have not been able to endorse political candidates. And because of this, they’ve been forced, to an extent, to stay out of politics. Critics have criticized the issue the other way though, noting that the regulations have acted as a government restriction on religion. And now, things have changed. The Internal Revenue Service has determined that churches can now endorse political candidates. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 CCP's New ‘Blackout Bomb’ Could Destroy Electricity Grid; Border Security Gets 'Big Beautiful' Boost 1:04:11
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A new type of bomb is being showcased for the Chinese regime, which aims to destroy an electric grid. A propaganda video for the bomb shows a simulation where the bomb is fired from a launcher, then breaks into cluster munitions to destroy an electric station. The video also comes on the heels of a concerning trend, where Chinese-manufactured signal jammers are being intercepted by U.S. customs agents. In other news, border security has just gotten a boost from the One Big Beautiful Bill Act. Now, the Trump administration is expected to vastly increase its operations to deport illegal immigrants. And border czar Tom Homan recently issued statements on how that could look. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 A Look at the Big Beautiful Bill; Elon Musk Launches ‘America Party’ 1:01:03
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The One Big Beautiful Bill Act has now passed. President Donald Trump signed the bill on July 4, clearing the way for a package that includes large-scale spending and large-scale cuts. We’ll take a look at what was included in the bill. And in other news, Elon Musk has officially launched the America Party as a new third party. Alongside this, he also described his political plans for the upcoming midterm elections. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

Charges from a recent operation by the Immigration and Customs Enforcement suggest that a new type of criminal charge is being used against illegal immigrants working in the United States. Individuals are being charged with “aggravated identity theft,” suggesting that the administration could now be enforcing a crime that is commonly committed by illegal immigrant workers. Meanwhile, the U.S. State Department is also taking on a new image, having just unveiled a new “patriotic ‘America First’ rebranding.” Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Elon Musk Starting a New Political Party?; Alligator Alcatraz Now Open for Deportations 1:01:21
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A new political party could soon be formed in the United States, and Tesla CEO Elon Musk could be the force behind it. The former head of the Department of Government Efficiency, Musk has since turned critical of some policies under the Trump administration, and he has now declared his intent to start a new political party for moderate voters. Meanwhile, Alligator Alcatraz is now open. The facility in the Florida Everglades is going to house illegal immigrants in an area surrounded by alligators. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Citizen Database Being Built for US Elections 1:00:49
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There is a push to have citizenship verification for elections in the United States, and part of this effort includes a controversial system that documents American citizens. The tool will work as a searchable database that can be used by election officials, but it is raising concerns over privacy. The FBI announced the takedown of a fraud ring that was stealing hundreds of millions from the U.S. health care system. The scandal involved 324 defendants, including many who worked in the medical field. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 As Nationwide Injunctions End, Birthright Citizenship in Trump Admin’s Sights 1:01:40
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A major ruling from the Supreme Court has brought an end to nationwide injunctions by district judges and could unblock many of the orders by President Donald Trump facing challenges, including his order ending automatic birthright citizenship. In a 6–3 opinion, the justices have determined that nationwide injunctions are not legal unless they’re done through class action lawsuits. This means that all of Trump’s executive orders that had been blocked by district judges are free to progress forward. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Trump Admin Criticizes Media Leaks on Iran as Pentagon Launches Investigation 1:02:16
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After the United States launched attacks on key Iranian nuclear facilities, some media reports are now alleging that the attacks only set back the Iranian regime’s nuclear program by a few months. The claims are based on an alleged top-secret assessment. The Trump administration is criticizing the reports as false, while also explaining how intelligence leaks can be used to skew the facts. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 ‘Alligator Alcatraz’ Approved to House Illegal Immigrants; SCOTUS Rules on 3rd-Country Deportations 1:00:52
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A Florida plan to create an “Alligator Alcatraz” has now been approved by the Department of Homeland Security. This will be a facility in the Florida Everglades to detain illegal immigrants. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Signs of a Regime Change in Iran?; Trump Announces 'Complete and Total' Ceasefire 1:01:51
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There are signs that Iran could see a regime change. Iran’s former crown prince, Reza Pahlavi, is now pushing for a transfer of power and a new system of democracy for the country. And one of the latest Israeli strikes suggests the country is now moving beyond just targets related to nuclear weapons. Meanwhile, Iranian leaders carried through with their promise of retaliation. There were no U.S. casualties, and the attack appeared mostly symbolic. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Iran Threatens Retaliation On US; Dems Want Third Party 1:23:24
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Iran is threatening retaliation against the United States, after U.S. bombers destroyed key nuclear sites in their country. Meanwhile, analysts turned to a strange source to predict the U.S. strikes: pizza deliveries. And in other news, the Democrat Party could soon search for new leadership, with many voters now asking for a third party. We’ll discuss these topics and others in this episode of Crossroads. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 New FBI Report Alleges CCP Interference in 2020 US Election 1:07:18
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FBI Director Kash Patel has provided Congress with declassified documents saying the CCP may have interfered in the 2020 elections. The documents describe claims of an elaborate scheme that involved using fake driver’s licenses and fake mail-in ballots. In other news, young men are facing a crisis that is impacting their health, both physical and mental. Recent polls show that men are suffering from a loneliness epidemic that is getting even worse with younger generations. And this isn’t just an issue in the United States. It’s global. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Is Mass Surveillance Making Us Crazy? 1:04:33
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Mass surveillance could be a cause of mass paranoia. New studies show that surveillance has an impact on the brain, and that instead of causing good behavior, it may be a factor in an epidemic of stress. Also, the Chinese regime is launching a new campaign to lure U.S. influencers to China for propaganda tours. This comes alongside other findings that the Chinese Communist Party has broad campaigns to infiltrate American society. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 No Kings Rally; Suspect Arrested Over Minnesota Shootings; and the ‘Mass Line’ 1:03:20
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“No Kings” rallies have now been held across the United States, with many protests involving upwards of 2,000 to 3,000 people. Some of the protests turned violent, while others remained peaceful. The rallies overall have worked as a continuation of the anti-ICE protests and riots also spreading across the country. In those riots in Los Angeles, a key Maoist tactic was at play called the “mass line,” where organizers generate a movement for political means and make it look like a grassroots movement. Meanwhile, alongside the ongoing protests and riots, an assassin has killed a representative and her husband, and injured another official and their spouse. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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Crossroads with Joshua Philipp

1 Hundreds of Illegal Immigrants Arrested in LA Riots as Fire Bomber Caught 1:02:06
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The protests and riots in Los Angeles appear to be getting under control. The Los Angeles mayor has put a curfew in place, and President Donald Trump has deployed the National Guard and U.S. Marines to help with security. And now, we’re seeing the next phase of the law enforcement operations, with arrests and wanted posters. The Department of Homeland Security announced it had arrested hundreds of illegal immigrants during the riots. The FBI has a wanted poster out for a man accused of throwing stones at police officers. And the Department of Homeland Security has announced the arrest of an illegal immigrant accused of firebombing police. Views expressed in this video are opinions of the host and guests and do not necessarily reflect the views of The Epoch Times.…
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