Revolutionizing Customer Service: Torrey from Thoughtly on AI-Driven Call Centers and the Future of Conversational AI

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Discover how advanced AI is revolutionizing customer service as we chat with Torrey, the visionary co-founder of Thoughtly. From the initial inspiration sparked by ChatGPT to the creation of a robust AI-driven call center solution, Torrey takes us through the exciting journey of Thoughtly’s development. Learn how their unique decision tree builder, turbo voice models, and intelligent language models are transforming the way businesses handle customer interactions. Tori also shares insights on tailoring these solutions for diverse industries like healthcare and finance, and the incredible impact of their agent accelerator program.
Unpack the technical marvels behind integrating conversational AI with legacy systems through seamless SIP call routing, ensuring a smooth transition even with older technologies. We delve into future advancements aimed at making AI interactions more human-like and capable of managing complex tasks. Don’t miss the inspiring success story of Enhance Health, a testament to how Thoughtly's AI solutions are elevating customer experiences. This episode is a testament to the relentless dedication and innovation driving the future of AI in customer service.

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1. Revolutionizing Customer Service: Torrey from Thoughtly on AI-Driven Call Centers and the Future of Conversational AI (00:00:00)

2. AI Voice Agents for Customer Service (00:00:02)

3. Advancements in Conversational AI Technology (00:13:02)