Innovating Customer Experiences: C1's AI-Powered Solutions, Strategic Pillars, and Human-Centric Approach

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What if you could revolutionize the way your business interacts with customers using cutting-edge technology? Join us as we sit down with John DeLozier the Chief Revenue Officer of C1, to unpack how this leading tech company is pushing the envelope in customer experiences. From his early days in the tech world back in 1994 to steering C1's current mission, John shares how their innovative tools like the Fabric platform and c1cx ellie are crafted to elevate the human experience. Learn how artificial intelligence is not just a buzzword but a transformative force at C1, shaping unique solutions that keep pace with rapid industry shifts.
Our conversation takes a deeper look into C1's strategic pillars: Customer Experience (CX), Infrastructure (IX), and Security (SX). Discover how AI and generative AI are integral in strengthening these foundations across public sector, healthcare, and finance industries. As we gear up for a bustling season of industry events, John also opens up about the personal balance between leading a high-paced professional life and family commitments, as well as the importance of social media presence and mentoring the next generation. This episode is packed with insights for anyone passionate about the future of technology solutions and customer-centric innovation.

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Kapitel

1. C1's Mission in Technology Solutions (00:00:00)

2. Future of Technology Solutions and Growth (00:10:26)