REWIND: Innovation and Disruption To Survive | Terry Jones

The Scale Up Show

Ryan shares a previous insightful episode with Terry Jones the founder of Travelocity and Kayak about innovation and disruption. Terry provides an origin story going from a travel agent start-up to American Airlines executive, then launching Travelocity and taking it public in the dotcom boom. He shares lessons on innovating within big companies, creating culture, celebrating failure, and more.

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KEY TAKEAWAYS

• Culture allowing failure and having curious team members who take risks are critical for innovation
• Circulate ideas widely to get around negativity and old ways of thinking
• Deliver small product upgrades frequently to engage customers
• Use both old sales methods like dinner meetings and new video tools
• AI and new business models are revolutionizing industries today
• Top leaders must drive change by reaching down to celebrate innovation successes and failures

BEST MOMENTS

"At Kayak.com all the customer complaints went directly to the engineers. Give the pain to the people who cause the pain."

“The company doesn’t care how much effort you put into it. They only care what they get.”

“Don’t forget the old methods work too... Did you like call him? Did you go take him to dinner?"

"If you fail, you get driven out. Well, kill projects, not people."

Ryan Staley

Founder and CEO

Whale Boss

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www.ryanstaley.io

Saas, Saas growth, Scale, Business Growth, B2b Saas, Saas Sales, Enterprise Saas, Business growth strategy, founder, ceo: https://www.whalesellingsystem.com/closingsecrets