Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trust, both in professional relationships and personal brands.

Chapters:

• 04:48 - The power of selfies and personal connection
• 06:51 - Bob’s Growth Mixtape: A podcast about life, not CS
• 08:23 - Humanizing customer conversations in business
• 11:23 - Coaching hockey and finding parallels in consulting
• 13:26 - Overcoming bias in consulting and discovery
• 15:45 - The digital success sweet spot
• 18:13 - Navigating the balance of analysis and action in consulting
• 20:57 - The rise of customer portals and integrated success plans
• 23:11 - Combining digital with human for optimal onboarding
• 27:56 - Building a personal brand on LinkedIn: Tips and takeaways
• 31:42 - Bob’s content diet

Enjoy! I know I sure did…

Bob’s Linkedin: https://www.linkedin.com/in/bmathers/

Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!

Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!

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Kapitel

1. Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069 (00:00:00)

2. LinkedIn Influencer on Digital Customer Experience (00:00:39)

3. Navigating Digital Customer Success Strategies (00:12:00)

4. Blending Human Touch With Digital Experience (00:26:24)

5. Building Personal Brand on LinkedIn (00:32:33)