Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

I'm thrilled to bring you a vibrant conversation with Alex Farmer, the founder of the Customer Success Excellence Awards and Chief Customer Officer at Nezasa. He brings a wealth of knowledge from the frontlines of various customer-facing role experience, particularly in the startup realm. Through our rich discussion, we explore how to personalize your customer success processes, streamline tech stack elements into a unified, customer-centric overlay, and much more.
Join us as we take a deep dive into the art of enhancing customer experience and accessibility. With Alex's expertise, we unpack strategies to establish a single access point across multiple systems for your customers. We also shed light on empathizing with customers to better grasp their needs and confusion. We also explore the Customer Success Excellence Awards program founded by Alex, with a mission to honor those in the industry that are putting in the hard work to make customers successful.
Enjoy! I know I sure did...
Alex's LinkedIn: https://www.linkedin.com/in/alexanderfarmer/
Customer Success Excellence Awards: http://customersuccessexcellence.com/
Resources Mentioned In This Episode:
Blogs:

• SaaStr Blog: https://www.saastr.com/blog/
• Kellblog: https://kellblog.com/
• Lenny Rachitsky: https://www.lennyrachitsky.com/

Shoutouts:

• Angelika Marek @ Bazaarvoice: https://www.linkedin.com/in/angelika-m/
• Dickey Singh @ Cast.app: https://www.linkedin.com/in/dickey/
• Annie Dean @ Recast Success: https://www.linkedin.com/in/anniedean/
• Marcus Innocenti @ Zoom: https://www.linkedin.com/in/minnocenti/
• Jeff Beaumont @ GitLab (featured in previous episode): https://www.linkedin.com/in/jeffbeaumont/
• Dan Ennis @ Monday.com (featured in previous episode): https://www.linkedin.com/in/dan-ennis-cs/
• Chad Horenfeldt (featured in previ

Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!

Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!

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The Digital Customer Success Podcast is hosted by Alex Turkovic

Kapitel

1. Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017 (00:00:00)

2. Digital Customer Success (00:00:38)

3. CS Origin and Digital Customer Success (00:09:20)

4. Invest in Digital Motions, Tame Chaos (00:41:40)