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Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success
Manage episode 403356901 series 3482629
Inhalt bereitgestellt von Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Kevin Metzger and Roman Trebon, Kevin Metzger, and Roman Trebon oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
We're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the critical elements of customer onboarding. Drawing from a month dedicated to exploring the nuances of this vital process, our guests share invaluable insights into making the onboarding experience a cornerstone of customer success.
🔑 Key Highlights:
- The intricate comparison of onboarding to planning a wedding, emphasizing the importance of meticulous preparation and expectation management.
- Strategies for personalized onboarding packages to meet diverse client needs, ensuring a smooth transition and lasting engagement.
- The role of clear, consistent communication in maintaining momentum and satisfaction after the purchase phase.
Please Like, Comment, Share and Subscribe.
You can also find the CS Playbook Podcast:
YouTube - @CustomerSuccessPlaybookPodcast
Twitter - @CS_Playbook
You can find Kevin at:
Metzgerbusiness.com - Kevin's person web site
Kevin Metzger on Linked In.
You can find Roman at:
Roman Trebon on Linked In.
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