Women in ServiceNow Series E10: Trinh Nguyen, Product Owner of ServiceNow at Okta

The Alldus Podcast - AI in Action

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.

In the episode, Trinh talks about:

0:00 Her journey from IT ops to ServiceNow platform lead

5:07 Why late nights aren't ideal, but global teamwork matters

6:17 How success isn't technical depth; it's data-driven, value-based storytelling

7:30 From out-of-box start to growth & how AI will drive next-level impact

10:03 Stakeholder buy-in comes from vision, scalability and ROI

09:22 Success is a collaborative effort, as partnership and shared vision drive adoption

13:39 Tech needs more women with diverse paths, big impact and no fear

15:50 Mentorship through strong women from trusted guidance, observation and inspiration

17:33 Advice to believe in yourself; challenges pass and growth follows

19:10 Excited about agentic AI which is improving processes autonomously