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Keep reducing friction in CX and try new things with Dean Bakes of Co-op Commerce
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Manage episode 305192422 series 2997512
Are you feeling subscription fatigue? With the subscription world getting more competitive, it takes more for brands to stand out. Rather than focusing on making a quick buck, brands need to recognize the need to promote long-term loyalty. That starts with simple things, like not pissing off your customers by shipping without warning, and ends with innovative tactics like data-based reminders and gifting programs. Dean Bakes, Chief of Staff for co-op commerce, has a long history of promoting customer acquisition and tech efficiencies for early-stage brands. He joined us on Subscription Radio to share his thoughts on transparency, customization, scaling, and more.
Show Topics
- Focus on reducing friction
- Customer loyalty and subscriptions go hand-in-hand
- Make smart decisions as you scale
- Bright ideas for subscription innovation
Show Links
- Check out co-op commerce
- Connect with Dean Bakes on LinkedIn or Twitter
- Check out 1-Click Pony
- Connect with Ben Fisher on LinkedIn or Twitter
- Connect with Joel Van Horn on LinkedIn or Twitter
37 Episoden
Archivierte Serien ("Inaktiver Feed" status)
When? This feed was archived on August 04, 2025 12:13 (). Last successful fetch was on April 15, 2024 11:56 ()
Why? Inaktiver Feed status. Unsere Server waren nicht in der Lage einen gültigen Podcast-Feed für einen längeren Zeitraum zu erhalten.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 305192422 series 2997512
Are you feeling subscription fatigue? With the subscription world getting more competitive, it takes more for brands to stand out. Rather than focusing on making a quick buck, brands need to recognize the need to promote long-term loyalty. That starts with simple things, like not pissing off your customers by shipping without warning, and ends with innovative tactics like data-based reminders and gifting programs. Dean Bakes, Chief of Staff for co-op commerce, has a long history of promoting customer acquisition and tech efficiencies for early-stage brands. He joined us on Subscription Radio to share his thoughts on transparency, customization, scaling, and more.
Show Topics
- Focus on reducing friction
- Customer loyalty and subscriptions go hand-in-hand
- Make smart decisions as you scale
- Bright ideas for subscription innovation
Show Links
- Check out co-op commerce
- Connect with Dean Bakes on LinkedIn or Twitter
- Check out 1-Click Pony
- Connect with Ben Fisher on LinkedIn or Twitter
- Connect with Joel Van Horn on LinkedIn or Twitter
37 Episoden
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