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Improving the customer experience of subscription
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Manage episode 305192430 series 2997512
Subscriptions may be the future. But that doesn’t mean they’re perfect for every brand. Some products and services lend themselves to subscriptions more easily than others, period. Other times, it’s simply in the approach. For example, is the delivery cadence appropriate? Is the customer ending up with too much or too little? Is an on-demand option possible? We don’t have all the answers, but we explored those questions and more in this episode.
Show Topics
- The issue of subscription replenishment
- The concept of “just in time” subscriptions
- The advantage of large brands
- Subscriptions as outsourcing
- Digging into the customer experience
Show Links
- Check out 1-Click Pony
- Explore Grove
- Explore Clockwork Nutrition
- Explore Daily Harvest
- Explore Motion
- Connect with Ben Fisher on LinkedIn or Twitter
- Connect with Joel Van Horn on LinkedIn or Twitter
37 Episoden
Archivierte Serien ("Inaktiver Feed" status)
When? This feed was archived on August 04, 2025 12:13 (). Last successful fetch was on April 15, 2024 11:56 ()
Why? Inaktiver Feed status. Unsere Server waren nicht in der Lage einen gültigen Podcast-Feed für einen längeren Zeitraum zu erhalten.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 305192430 series 2997512
Subscriptions may be the future. But that doesn’t mean they’re perfect for every brand. Some products and services lend themselves to subscriptions more easily than others, period. Other times, it’s simply in the approach. For example, is the delivery cadence appropriate? Is the customer ending up with too much or too little? Is an on-demand option possible? We don’t have all the answers, but we explored those questions and more in this episode.
Show Topics
- The issue of subscription replenishment
- The concept of “just in time” subscriptions
- The advantage of large brands
- Subscriptions as outsourcing
- Digging into the customer experience
Show Links
- Check out 1-Click Pony
- Explore Grove
- Explore Clockwork Nutrition
- Explore Daily Harvest
- Explore Motion
- Connect with Ben Fisher on LinkedIn or Twitter
- Connect with Joel Van Horn on LinkedIn or Twitter
37 Episoden
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