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Maximizing Revenue Through Effective Self-Storage Call Center Management
Manage episode 381340907 series 2805944
Cori Garrod is an expert in contact centers. In this episode she discusses the importance of having a good call center for a self-storage business. She emphasizes the need for compassionate and knowledgeable staff who can provide excellent customer service.
Garrod also highlights the importance of being ready to close a sale at every customer interaction, whether it's through a website, phone call, or in-person visit. And she shares the pros and cons of having an in-house call center versus outsourcing to a third party.
WHAT TO LISTEN FOR
2:17 Digital transition and online rentals
5:01 The importance of customer service in contact centers
6:38 In-house vs third party contact centers
26:11 Being ready to close sales
Leave a positive rating for this podcast with one click
ABOUT CORI GARROD
Cori has over two decades of expertise in the self-storage industry. With a strong focus on local SEO, digital marketing, customer experience, online reputation management, and contact center operations and technologies.
CONNECT WITH CORI
Website | LinkedIn
CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram
Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.
194 Episoden
Manage episode 381340907 series 2805944
Cori Garrod is an expert in contact centers. In this episode she discusses the importance of having a good call center for a self-storage business. She emphasizes the need for compassionate and knowledgeable staff who can provide excellent customer service.
Garrod also highlights the importance of being ready to close a sale at every customer interaction, whether it's through a website, phone call, or in-person visit. And she shares the pros and cons of having an in-house call center versus outsourcing to a third party.
WHAT TO LISTEN FOR
2:17 Digital transition and online rentals
5:01 The importance of customer service in contact centers
6:38 In-house vs third party contact centers
26:11 Being ready to close sales
Leave a positive rating for this podcast with one click
ABOUT CORI GARROD
Cori has over two decades of expertise in the self-storage industry. With a strong focus on local SEO, digital marketing, customer experience, online reputation management, and contact center operations and technologies.
CONNECT WITH CORI
Website | LinkedIn
CONNECT WITH US
Website | You Tube | Facebook | X | LinkedIn | Instagram
Follow so you never miss a NEW episode! Leave us an honest rating and review on Apple or Spotify.
194 Episoden
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