Episode 20: Field Service Stories

Radwell's Automation Nation

Rob and I were talking recently about the variety of products and service Radwell offers and it got me thinking. The basis of everything we do is to keep our customers operations running. We offer a ton of products and services with that one purpose in mind. One of those offerings is field service engineering. Field Service Engineering is when Radwell engineers and repair technicians go onsite at a customer’s manufacturing facility to help them troubleshoot through issues.

Now, we don’t like to brag, but we do want to give proper credit to the amazing repair and engineering teams we have at Radwell. They navigate all kinds of issues with all kinds of parts and manufacturers successfully. We thought it might be interesting to have a chat with two of those amazing people. The two we are speaking with in this episode are from our Engineering Dept at Radwell headquarters in NJ. They have often been tasked to head out to customer locations on behalf of Radwell and help in whatever way they can.

Randy Bracy is Director of Engineering at Radwell. He has been with the company for 11 years and he is one of those people that can literally fix anything. It’s just the way his brain works.

Brandon Buehler is Engineering Production Manager. He has been with Radwell for 13 years. He is also a wizard when it comes to the ins and outs of industrial automation parts and products. He is also a repair genius with a natural ability to fix mechanical and electronic things.

In this episode, Randy and Brandon give us a behind the scenes look at some stories from their time working on field service for customers.

Email for Podcast Questions or Feedback: [e-mail]

Guests: Randy Bracy and Brandon Buehler, Radwell International

Email Randy: [e-mail]

Email Brandon: [e-mail]

Hosts:
Julie Basello [e-mail]

Robert Tiedeken [e-mail]

Production:
Julie Basello and Patrick Stewart

Marketing and Promotion:
Julie Basello

Links:
Radwell Automation Nation Podcast

This podcast is produced by Radwell International http://www.radwell.com

Email for Podcast Questions or Feedback: [e-mail]

Co-Hosts:
Julie Basello [e-mail]

Robert Tiedeken [e-mail]

Production:
Julie Basello and Erik Herrmann

Marketing and Promotion:
Julie Basello and Erik Herrmann

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