Episode 94: Keep it In House or Outsource? That is the Question

Medical Money Matters with Jill Arena

Today we’re exploring a topic that every practice has to confront at some point: should you handle critical services in-house or outsource them? It’s a key decision that can make a huge difference in how your practice operates, the quality of care you provide, and, of course, your bottom line.

And, a note about today’s episode - as a consultant, it would be easy for me to say, “Outsource everything!” As that’s the way we make our money. But, I can see that in many cases, outsourcing doesn’t make sense, and I’m interested in an even-handed review of the pros and cons.

We’ll be breaking this down into a few key areas. First, we’ll look at the services most commonly outsourced by medical practices. This includes IT, revenue cycle management, human resources, marketing, and more recently, fractional CFO services and even long-term leadership roles, like hiring a consulting group to provide ongoing management. After that, we’ll compare the pros and cons of keeping these services in-house versus outsourcing them to external vendors or consultants.
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