Lessons Learned and New Tools Implemented

Marketing Trends

Growing as a business leader means being able to adapt and innovate with the times. Stacey Epstein, the CMO of Freshworks, has been able to do that throughout her long career. On this episode, Stacey shares some of the lessons she’s learned, how she leads, what it takes to find product-market fit, and how new tools like generative AI are being put into practice.

Tune in to learn:

• How to stay up-to-date and on top of your game (2:25)
• What it means to do value propositioning properly (5:45)
• The evolution of a leader (7:35)
• How to manage conflict within your team (10:05)
• How being an athlete relates to being a CMO (12:20)
• The evolving relationship with growth (16:35)
• How to determine product-market fit (20:00)
• What it takes to handle the stress of a high-powered position (22:20)
• Sustainably building trust with those around you (29:00)
• The role of ChatGPT as a supportive tool (34:30)
• How AI is being used at Freshworks (38:15)

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