Automating the Enterprise and the Future of AI with Workato CIO Carter Busse

Enterprise Software Innovators

On the 21st episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Carter Busse, CIO of Workato. Workato is an enterprise automation tool allowing businesses to integrate their apps and automate workflows without compromising security. Today, he shares how the company is harnessing its technology for various internal business functions, his perspective on the possibilities of AI, and the ideal role for IT within enterprise organizations.
Quick hits from Carter:
On the state of digital transformation today: "We're in a second wave of digital transformation. We did the [first stage of] digital transformation before COVID. We had COVID. Now we're on this hyped-up AI, automation, Web 3.0; so it's like a second wave… We're all in this big race to figure out this second wave of digital transformation."
On Workato deploying their tools internally: "We're doing a lot of fun things here using AI with work. If you're an employee, you want an app, you just tell our chatbot, and we take the automation from there and then we automate the approval with your manager through Slack, and then we provision the application."
On the state of IT within enterprise organizations: "I've learned that especially nowadays with the young generation coming out of school, they want to own the technology, they want to be involved, they want to help IT. It's really up to the IT leaders to give them the architecture, guard rails and governance so they can innovate and we can put it into production as well."
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Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at https://www.enterprisesoftware.blog/
Enterprise Software Innovators is produced by Luke Reiser and Josh Meer