ENC290 – Co-Responsibility in Enterprise Change Management: A Discussion with Gigi Matacco

Education NewsCast

In this episode of EducationNewscast, host Thomas Jenewein interviews Gigi Matacco, VP Change Management in SAPs next phase of transformation. The conversation looks at the important elements of Enterprise Change Management (ECM), with Gigi sharing her thoughts like end-to-end and holisic thinking, leadership commitment, and the importance of a collective ‘we-feeling’. She also explains the differences of ECM to a project or programmatic approach like Prosci, and shares some of the methods she finds helpful, such as impact analytics around high-level personas, the McKinsey Influence Model and a data driven approach. Gigi describes examples from her experience, including SAP’s largest transformation journey to becoming a next-level cloud company and how it was accompanied by leveraging ECM .

In the end, she reflects on the approach to co-responsibility and the importance of shifting from ‘change that is done to people’ to ‘change that we do together’. And like always we provide tips for practitioners in the field e.g. around listening tours, change-networks and inviting involvement. Tune in for insights and practical tips on fostering a culture of co-responsibility and large-scale change in your organization.

Links

Gigi Matacco on LinkedIn: https://www.linkedin.com/in/gigi-matacco-0154821/
McKinsey Quarterly: The four building blocks of change: https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-four-building-blocks–of-change
Steve Hunt on LinkedIn: https://www.linkedin.com/in/steventhunt/
ACMP – Association of Change Management Professionals: https://www.acmpglobal.org/
Podcast on SAP Apphaus and their human centered approach SAP Apphaus and their human centered approach: https://podcast.opensap.info/education-newscast/2024/03/04/enc288-the-sap-apphaus-innovation-toolkit-including-the-generative-ai-exploration-workshop-with-karen-detken/

Kapitel

1. Start (00:00:06)

2. Introduction Gigi Matacco (00:00:58)

3. Enterprise Change Management (00:03:02)

4. Building blocks (00:04:51)

5. Impact analysis (00:07:52)

6. Frameworks and methods (00:13:35)

7. Examples and tips (00:17:23)

8. Optimal change agent (00:24:29)

9. Experiences at SAP (00:26:46)

10. More tips for large scale change (00:39:10)

11. Gigis narratives, learning tips and -hacks (00:45:03)

12. Good Bye (00:48:55)