Why You Need to Implement a Customer Champion Program!!

CSM Practice - The Customer Success Podcast

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Have you implemented a Customer Champion program yet?
Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement with her Customer Champion program. In this must-watch episode, Andrea discusses the pivotal role of engagement strategies, her innovative approaches to reducing churn, and how these efforts have propelled Lionize to new heights.
Click here to watch the video on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Andrea unveils her blueprint for deepening client relationships and driving loyalty.
- Discover Andrea's tactics for keeping customer satisfaction high and churn rates low.
- Learn how Lionize leverages client feedback to refine and improve their offerings.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Andrea Galvez is a revenue leader and currently VP of Client Success at Lionize.ai. Last year she received an honorable mention for 2023 Customer Success Leader of the Year at the Customer Success Excellence Awards (Americas). She has owned the entire post-sales journey, leading teams up to 35, and thrives in the chaos of early-stage startups.
🔗 You may connect with Andrea via LinkedIn: https://www.linkedin.com/in/agalvez/
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: Building a Proactive Data Driven Customer Success Engagement
https://www.csmpractice.com/building-a-proactive-data-driven-customer-success-engagement/
🎥 Watch: Boost Customer Engagement with This 8-Step Process!
https://youtu.be/wQ56OehMfC4
⏬ Download: 10 Rules to Building Trust with Clients
https://www.csmpractice.com/trusted-advisor-infographic

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Kapitel

1. Intro (00:00:00)

2. Impact of the Champion Program (00:04:52)

3. Logistics of the program (00:06:29)

4. Members Rewards (00:08:48)

5. Meeting Cadence (00:12:05)

6. Increasing Sales Referrals (00:15:00)

7. Picking the Right Members (00:17:39)

8. Tech Stack (00:19:13)