Artwork

Inhalt bereitgestellt von Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Alle Podcast-Inhalte, einschlieรŸlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschรผtztes Werk ohne Ihre Erlaubnis nutzt, kรถnnen Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
Player FM - Podcast-App
Gehen Sie mit der App Player FM offline!

Take Your CS Operations Team to the Next Level

27:14
 
Teilen
 

Manage episode 426093442 series 3460873
Inhalt bereitgestellt von Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Alle Podcast-Inhalte, einschlieรŸlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschรผtztes Werk ohne Ihre Erlaubnis nutzt, kรถnnen Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.

Send us a text

What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience.
๐‡๐ˆ๐†๐‡๐‹๐ˆ๐†๐‡๐“๐’
- Ben's unique methods for structuring and managing CS operations teams to drive efficiency and effectiveness across the board.
- How Cross River has transformed its approach to partner management, leading to stronger, more fruitful relationships and an unparalleled customer experience.
- An inside look at the technology stack and tools that empower the CSOPS team at Cross River, enabling them to automate solutions and provide data-driven insights that fuel growth and customer satisfaction.
Click here to watch the video on YouTube!
๐€๐๐Ž๐”๐“ ๐Ž๐”๐‘ ๐†๐”๐„๐’๐“
Ben Krefting, Chief Customer Success Officer at Cross River, is a visionary leader passionate about bridging the gap between the potential and realized value of technology for customers. With a rich background in engineering, consulting, and leading transformative programs, Ben excels in both technical realms and strategic business discussions.
๐Ÿ”— You may connect with Ben via LinkedIn: https://www.linkedin.com/in/benkrefting/
๐”๐’๐„๐…๐”๐‹ ๐‹๐ˆ๐๐Š๐’
๐ŸŽฅ Watch: The Vital Role of CS Operations in Proactive Company Transformation
https://youtu.be/ILn3vRxAB38
โฌ Download: How Mature is Your CS Ops Team?
https://www.csmpractice.com/cs-ops
โฌ Download: Top 5 CS Ops Manager Skills
https://www.csmpractice.com/cs-ops-skills-infographic

๐Ÿ‘‰๐Ÿป Whenever youโ€™re ready...If you're an ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ๐˜ฅ ๐˜ฆ๐˜น๐˜ฆ๐˜ค๐˜ถ๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ถ๐˜ช๐˜ญ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ข ๐˜Š๐˜š๐˜” ๐˜ฑ๐˜ณ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ค๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ต๐˜ช๐˜ฎ๐˜ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโƒฃ ๐™Ž๐™ฉ๐™š๐™–๐™ก ๐™ˆ๐™ฎ ๐˜พ๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง ๐™Ž๐™ช๐™˜๐™˜๐™š๐™จ๐™จ ๐™†๐™‹๐™„ ๐˜พ๐™๐™š๐™–๐™ฉ๐™จ๐™๐™š๐™š๐™ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโ€”scale smarter & grow revenue. Click here to download.

2๏ธโƒฃ ๐™…๐™ค๐™ž๐™ฃ 11,000+ ๐˜ฝ2๐˜ฝ ๐™€๐™ญ๐™š๐™˜๐™ช๐™ฉ๐™ž๐™ซ๐™š๐™จ ๐™–๐™ฃ๐™™ ๐™‡๐™š๐™–๐™™๐™š๐™ง๐™จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโ€™t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3๏ธโƒฃ ๐˜ฝ๐™ช๐™ž๐™ก๐™™๐™ž๐™ฃ๐™œ ๐™ค๐™ง ๐™‡๐™š๐™–๐™™๐™ž๐™ฃ๐™œ ๐™– ๐˜พ๐™Ž๐™ˆ ๐™๐™š๐™–๐™ข ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š ๐™๐™ž๐™ง๐™จ๐™ฉ ๐™๐™ž๐™ข๐™š?
Building a CS practice for the first time doesnโ€™t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโ€”without the guesswork & costly missteps of figuring it out alone. Learn more.

๐Ÿ“Œ Visit our Website - CSM Practice

  continue reading

Kapitel

1. Intro (00:00:00)

2. Keeping Track of Progress (00:01:35)

3. What is the Role of a CS Ops Team? (00:06:12)

4. Managing Different Customer Requests (00:08:43)

5. Analyzing Request Metrics (00:11:51)

6. Impact on Efficiency and Scalability (00:13:35)

7. Sharing with Cross-Functional Teams (00:17:29)

8. Keeping Track of Progress (00:19:20)

9. CS Ops Tech Stack (00:22:06)

135 Episoden

Artwork
iconTeilen
 
Manage episode 426093442 series 3460873
Inhalt bereitgestellt von Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice. Alle Podcast-Inhalte, einschlieรŸlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Irit Eizips & CSM Practice, Irit Eizips, and CSM Practice oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschรผtztes Werk ohne Ihre Erlaubnis nutzt, kรถnnen Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.

Send us a text

What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience.
๐‡๐ˆ๐†๐‡๐‹๐ˆ๐†๐‡๐“๐’
- Ben's unique methods for structuring and managing CS operations teams to drive efficiency and effectiveness across the board.
- How Cross River has transformed its approach to partner management, leading to stronger, more fruitful relationships and an unparalleled customer experience.
- An inside look at the technology stack and tools that empower the CSOPS team at Cross River, enabling them to automate solutions and provide data-driven insights that fuel growth and customer satisfaction.
Click here to watch the video on YouTube!
๐€๐๐Ž๐”๐“ ๐Ž๐”๐‘ ๐†๐”๐„๐’๐“
Ben Krefting, Chief Customer Success Officer at Cross River, is a visionary leader passionate about bridging the gap between the potential and realized value of technology for customers. With a rich background in engineering, consulting, and leading transformative programs, Ben excels in both technical realms and strategic business discussions.
๐Ÿ”— You may connect with Ben via LinkedIn: https://www.linkedin.com/in/benkrefting/
๐”๐’๐„๐…๐”๐‹ ๐‹๐ˆ๐๐Š๐’
๐ŸŽฅ Watch: The Vital Role of CS Operations in Proactive Company Transformation
https://youtu.be/ILn3vRxAB38
โฌ Download: How Mature is Your CS Ops Team?
https://www.csmpractice.com/cs-ops
โฌ Download: Top 5 CS Ops Manager Skills
https://www.csmpractice.com/cs-ops-skills-infographic

๐Ÿ‘‰๐Ÿป Whenever youโ€™re ready...If you're an ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ๐˜ฅ ๐˜ฆ๐˜น๐˜ฆ๐˜ค๐˜ถ๐˜ต๐˜ช๐˜ท๐˜ฆ ๐˜ฃ๐˜ถ๐˜ช๐˜ญ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ข ๐˜Š๐˜š๐˜” ๐˜ฑ๐˜ณ๐˜ข๐˜ค๐˜ต๐˜ช๐˜ค๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ง๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ต๐˜ช๐˜ฎ๐˜ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโƒฃ ๐™Ž๐™ฉ๐™š๐™–๐™ก ๐™ˆ๐™ฎ ๐˜พ๐™ช๐™จ๐™ฉ๐™ค๐™ข๐™š๐™ง ๐™Ž๐™ช๐™˜๐™˜๐™š๐™จ๐™จ ๐™†๐™‹๐™„ ๐˜พ๐™๐™š๐™–๐™ฉ๐™จ๐™๐™š๐™š๐™ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโ€”scale smarter & grow revenue. Click here to download.

2๏ธโƒฃ ๐™…๐™ค๐™ž๐™ฃ 11,000+ ๐˜ฝ2๐˜ฝ ๐™€๐™ญ๐™š๐™˜๐™ช๐™ฉ๐™ž๐™ซ๐™š๐™จ ๐™–๐™ฃ๐™™ ๐™‡๐™š๐™–๐™™๐™š๐™ง๐™จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโ€™t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.

3๏ธโƒฃ ๐˜ฝ๐™ช๐™ž๐™ก๐™™๐™ž๐™ฃ๐™œ ๐™ค๐™ง ๐™‡๐™š๐™–๐™™๐™ž๐™ฃ๐™œ ๐™– ๐˜พ๐™Ž๐™ˆ ๐™๐™š๐™–๐™ข ๐™›๐™ค๐™ง ๐™ฉ๐™๐™š ๐™๐™ž๐™ง๐™จ๐™ฉ ๐™๐™ž๐™ข๐™š?
Building a CS practice for the first time doesnโ€™t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโ€”without the guesswork & costly missteps of figuring it out alone. Learn more.

๐Ÿ“Œ Visit our Website - CSM Practice

  continue reading

Kapitel

1. Intro (00:00:00)

2. Keeping Track of Progress (00:01:35)

3. What is the Role of a CS Ops Team? (00:06:12)

4. Managing Different Customer Requests (00:08:43)

5. Analyzing Request Metrics (00:11:51)

6. Impact on Efficiency and Scalability (00:13:35)

7. Sharing with Cross-Functional Teams (00:17:29)

8. Keeping Track of Progress (00:19:20)

9. CS Ops Tech Stack (00:22:06)

135 Episoden

Alle Folgen

×
 
Loading …

Willkommen auf Player FM!

Player FM scannt gerade das Web nach Podcasts mit hoher Qualitรคt, die du genieรŸen kannst. Es ist die beste Podcast-App und funktioniert auf Android, iPhone und im Web. Melde dich an, um Abos gerรคteรผbergreifend zu synchronisieren.

 

Kurzanleitung

Hรถren Sie sich diese Show an, wรคhrend Sie die Gegend erkunden
Abspielen