How to increase product adoption!

CSM Practice - The Customer Success Podcast

Join Irit Eizips, your go-to customer success strategist, in an exhilarating conversation with Phil Hobden, a trailblazer in the realm of customer success. Phil, a finalist for the Customer Success Excellence Awards, unveils his groundbreaking strategies that transformed Capitalize.com.
Discover how Phil's innovative strategies reduced churn from 15% to a mere 5% and skyrocketed user adoption by an impressive 85% and learn how Phil's agile response reshaped remote customer engagement.
Expect insights on:

• Crafting impactful customer success strategies
• Navigating product adoption hurdles
• Mastering remote training in a digital world

Tune in for a session brimming with practical wisdom, ideal for tech execs and customer success enthusiasts seeking to revolutionize their approach and boost their metrics. Let's embark on this learning journey together!
Discover these transformative insights in the full video: https://youtu.be/gDwwDpMIyrs
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Additional Resources:
🎥 Video: How to Leverage Usage Data to Improve PRODUCT ADOPTION
https://youtu.be/EbGAu7y6TnA
🎥 Video: How To Drive Higher User Adoption Levels with Success Plans
https://youtu.be/MynzoDcx6dA
🎥 Video: Increasing NRR (NET RETENTION RATE) for SaaS
https://youtu.be/FfwyAw3uMFY
🎥 Video: The Secret to Amazing RESULTS of High NET RETENTION RATE
https://youtu.be/qNX47wWsYbA
🎥 Video: Strategies for 100% CUSTOMER RETENTION
https://youtu.be/RX0PNHCw2do
⏬ Download: How to Turn Customer Data into Outcomes
https://bit.ly/3T3YkGe
⏬ Download: The Ultimate Step-by-Step Guide for Developing a Prescribed Approach to Capturing your Client's Business Outcomes
https://bit.ly/3V2gv1z

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Kapitel

1. Intro (00:00:00)

2. CS Journey (00:01:36)

3. Goals (00:04:40)

4. Customer Training Program (00:09:19)

5. Initial Results (00:13:29)

6. Training Challenges (00:15:20)

7. Program's Impact (00:21:44)

8. Key Takeaways (00:26:12)