Gen AI in Action: Boosting Customer Support and Success Strategies

CSM Practice - The Customer Success Podcast

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Discover the transformative power of AI tools in customer support with industry experts Irit Eizips and Boaz Arbel. Gain insights into how Gen AI enhances support services and drives proactive strategies for efficient and advanced support teams. Explore real-world examples showcasing AI's impact on response quality and streamlined processes.

Key Highlights:

• Learn how Gen AI revolutionizes customer support for proactive and efficient teams.
• Understand the role of AI in refining response quality and streamlining support processes.
• Gain insights into leveraging AI tools for sentiment automation and adapting to evolving customer preferences.

ABOUT THE GUEST

Boaz Arbel, is a CS executive, an Advisory Board member, and the founder and leader of the ICSEF, the Israeli Customer Success Executives Forum, and the Israeli CS Operations Management forum. In addition he is an Advisory Board Member at with, a coach for CS leaders, and a volunteer mentor at Scale-up Velocity.
🔗 You may connect with Boaz via LinkedIn
Watch the interview here!
#CustomerSupport #AIRevolution #ProactiveStrategies #DigitalTransformation
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Additional Resources:
📑 Read: How to Get Your CS Tech Stack in Order
🎥 Watch: Revolutionize Your Customer Success with Generative AI
⏬ Download: Customer Success Technology Stack

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📌 Visit our Website - CSM Practice

Kapitel

1. Intro (00:00:00)

2. Challenges (00:03:59)

3. Customer Shift (00:06:41)

4. Internal Changes (00:10:29)

5. Perception Shift (00:13:17)

6. Opportunity Recognition (00:15:22)

7. Sentiment Automation (00:17:47)

8. GenAI Use Cases (00:20:18)

9. Knowledge Creation (00:23:01)

10. Future GenAI (00:28:49)