The Social Skills Lab podcast

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The Agile Brand with Greg Kihlström®

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

vor 4 Tagen22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

The Social Skills Lab

Serie-Home•Feed

How to make friends, and how to improve your social skills! We will go over everything you need to know to make your social life bloom. You host Nathan Ament, previously shy person who is getting better by the day, will tell you everything he's learned...and is still learning.

21 Episoden

#Fitness #Quick Social Skills Tips For You #Social Skills #Make Friends #Introverts #Social Anxiety #Network #People Skills #Extrovert #Shy #New Friends #College Friends

The Social Skills Lab

25 subscribers

updated vor 3 Jahren

Serie-Home•Feed

21 Episoden

#Fitness #Quick Social Skills Tips For You #Social Skills #Make Friends #Introverts #Social Anxiety #Network #People Skills #Extrovert #Shy #New Friends #College Friends

Tous les épisodes

The Social Skills Lab

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TSSL - Episode 21 - Music Festivals & Life Stuff 24:59

vor 3 years24:59

24:59

In this episode I'm sharing what's been going on in my life and facing tough times and also sharing some things that can help you with some practical social skills and what not. I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! Thank you! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 20 - Respect & Apathy 30:44

vor 3 years30:44

30:44

This week we touch on apathetic friendships and why they might be damaging to you and also we talk about why it's best to start with respect and, even though I said it wrong, - 'If you want respect you have to earn respect' might be bullshit. I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! Thank you! - Nathan. : D Music by Wax Mustang - Powerball Links from show: Dancing Guy at MIA show and why being no 2 is good too It's your friends who break your heart - a story on apathy Zen Stories - audiobook Support the show…

The Social Skills Lab

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TSSL - Episode 19 - More Great Tips for Talking to People! 28:10

vor 3 years28:10

28:10

Once again we are just talking shop. We talk about body language, barriers to communication (from People Skills by Robert Bolton), seeing things at gray as opposed to everything being black & white, overcoming the fear of rejections and much more. Music by Wax Mustang - Powerball I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! (I like money) - Nathan Support the show…

The Social Skills Lab

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TSSL - Episode 18 - How to not get Jaded 27:59

vor 4 years27:59

27:59

It's been a while, but we are back with a new episode talking about some new tips and how to get better at reading body language. Big thank you to Tap Daddy who's music is on the show now 'All Falls in Line' Be sure to check out his YouTube channel for more great tunage: TapDaddyBeats I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! Thank you! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 17 - How to Stop Caring What Others Think About YOU 29:03

vor 4 years29:03

29:03

So this week we talk about some good tips on how to not care so much about what others think of you, which is helpful because as you improve you social skills you are often putting yourself out there to be judged. We also talk about when it can be good to break some of the rules we've been talking about. Know the rules so you can BREAK the rules. Be sure to check out The Hidden Brain Podcast - especially the recent episodes - 'Hummer Us' & 'The Story of Stories' Thank you so much to Wax Mustang for the intro and outtro music - "Powerball" .... I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! Thank you! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 16 - Assigning Value and Measuring Your Progress 24:47

vor 4 years24:47

24:47

This week we talk about why you should stop assigning value to your interpretations of situations that come up. We also talk about the Wheel of Life, a self-assessment tool to help you measure your progress as you improve you life and improve your social skills ///// I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D \\\\\ Thank you so much to Wax Mustang for the intro and outtro music - Powerball! Be sure to check out Radical Honesty by Brad mo fo Blanton Ph mo fo D. Link to Stephen Mitchell's The Tao Te Ching audiobook Support the show…

The Social Skills Lab

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TSSL - Episode 15 - Let's Review the Basics 26:23

vor 4 years26:23

26:23

We've gone over a lot of information in the last 14 episodes. I thought it might be nice to recap the most important elements of making new friends. If you like the show please leave a review and subscribe. Thank you, thank you, THANK YOU!!!! Have a great week! //// I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 14 - Trust and the 3 Treasures 31:11

vor 4 years31:11

31:11

This week we have some more really good tips for you and we even get a little Zenned out. We talk about if someone says they're 'not....' something, they probably are. We also talk about trust and experience. We also talk about minimalism and for more information on that there's an awesome book called Clear Your Clutter with Feng Shui , be sure to check that out. Special thanks to Wax Mustang for our into and outtro music - Powerball ...... I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 13 - Telling Stories and More Tips!!!! 27:59

vor 4 years27:59

27:59

Hey hey! It's been a minute but we are back with some great tips that I've been thinking about and we are going to talk about story telling. Telling stories is a big part of socializing and goes back to caveman days, so it's gotta be important right? Be sure to check out the Charisma on Command channel, so much fantastic content and also The Art of Mingling , some pretty good tips to try out. Thank you so much to Wax Mustang for the intro and outtro music - Powerball! ... I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 12 - More Tips & Customer Service Skills 27:43

vor 5 years27:43

27:43

This week we talk about some quick and easy tips to help you oil the gears of your daily social interactions. We also talk about why it's important to bring your whole game to the table, not to do things half a**ed and how to take a compliment. We also go into dealing with customer service and how to put your skills into action to get your $ back. I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 11 - Attitude & Applying The Skills 26:23

vor 5 years26:23

26:23

This week we talk about attitude. Your attitude can be your greatest asset or your greatest hinderance depending on what you choose to bring. We also talk about applying what you learn because you can read books all day on dancing, but unless you apply what you know you will never get better until you do it, same goes with social skills, there is a ton to learn but none of it is going to stick unless you actually talk to people and try out the things you are learning. I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Recommended book - The Power of Now for learning how to Zen out and shrink your ego Music by Wax Mustang Support the show…

The Social Skills Lab

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TSSL - Episode 10 - Bullying & Having Fun 27:27

vor 5 years27:27

27:27

This week we talk about how to avoid bullying by knowing how to use verbal judo. Mostly by shrinking your ego and just not taking anything personally. We also talk about having fun, using creativity and being adventurous. I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Link to Stephen Mitchell's The Tao Te Ching audiobook Support the show…

The Social Skills Lab

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TSSL - Episode 9 - When to Apologize & Having a Great Vibe ;D 19:40

vor 5 years19:40

19:40

Sometimes you just F-up and have to apologize. If you aren't messing up then you aren't pushing yourself hard enough, so it's kind of a two way street. So this week we cover apologizing for when you miss the mark. Just make sure you aren't one of those people who apologize for every little thing. That can be annoying. We also go a little deeper into having a 'Good Vibe' because when you have a good vibe then you conversations go so much better than if you are putting off zero vibe. It's basically having a cool energy about you and it helps when you are in a playful and fun mood!! I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Support the show…

The Social Skills Lab

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TSSL - Episode 8 - What Is a Friend & The Social Circle 26:31

vor 5 years26:31

26:31

This week we are grateful for electricity and we also ask ourselves, "What is a friend?" Well, it's regular shared positive emotions with another great person, simple right? We also talk about the Social Circle and how if you aren't expanding your Social Circle then it is probably shrinking. Be sure to check out a couple great books I mentioned on this show about better etiquette and how Feng Shui can make your spot the spot to be! I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D As a Gentlemen Would Say & Clear Your Clutter With Feng Shui Support the show…

The Social Skills Lab

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TSSL - Episode 7 - Being Funny And Your Personal Boundary 24:27

vor 5 years24:27

24:27

This week we talk about being more funny. If you want to be more social then being more funny is only going to help you, so we talk about ways that you can work on your humorous side. We also talk about the psychological concept of the 'Personal Boundary'. Very important to being a well rounded, mature person. Something that will communicate that you have your life together and can be counted on. I always appreciate any support ; D https://www.patreon.com/TSSLpodcast paypal.me/TSSLpodcast Thank you!! - Nathan. : D Be sure to check out these two links for some funny ideas that we talk about on the podcast: Good Talk Podcast with Anthony Jeselnik Asssscat Improv with the Upright Citizens Brigade Support the show…

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