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<div class="span index">1</div> <span><a class="" data-remote="true" data-type="html" href="/series/peak-travel">Peak Travel</a></span>

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Peak Travel

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vor 7 Tagenvor 7d ago

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Travel can do amazing things: broaden horizons, build relationships, and rejuvenate the soul. But often, those experiences come at a cost. This is Peak Travel, a new podcast from WHYY about how travel shapes communities in hot-spots around the world. We’ll share the wonder that comes with exploring new places, as well as the harm that our worst travel habits can cause. And we’ll try to figure out how we can do it better. Each episode transports you to a new destination. You’ll meet the people who call that place home, hear their stories, and come to understand how tourism has changed their everyday lives. Supported by rich, on-location sound from around the world, Peak Travel unpacks the $1.9 trillion travel industry and its impact on people and the planet.

ClearTalk

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ClearTalk is a podcast where Solutions360 chats with industry thought leaders about best practices, strategy and insights within the Integration industry.

48 Episoden

#Business #Solutions360 #Integrative #Psa #EPM #ERP #CRM #Project Management #Clear Talk #Solutions 360 #S360

ClearTalk

updated vor 11 Tagen

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ClearTalk is a podcast where Solutions360 chats with industry thought leaders about best practices, strategy and insights within the Integration industry.

48 Episoden

#Business #Solutions360 #Integrative #Psa #EPM #ERP #CRM #Project Management #Clear Talk #Solutions 360 #S360

All episodes

ClearTalk

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Mastering Post-Implementation: Navigating Success and Adaptation with Q360 37:25

vor 11 Tagen37:25

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37:25

In this episode of ClearTalk, Tim Archambault and Mark Demler discuss the critical post-implementation phase for ERP systems, specifically focusing on customer success with Q360 by Solutions360. The conversation highlights the importance of a well-prepared go-live, with Mark emphasizing the necessity of a rigorous checklist that ensures all preparations, from database cleanup to staff training, are completed thoroughly. Mark shares that the structured approach provided by Solutions360, including detailed checklists and ongoing support from business analysts, was integral in smoothing the transition and minimizing surprises. They also delve into the day-to-day management post-go-live, where the real-time adjustments and proactive project management play a pivotal role in addressing unexpected challenges that arise during initial usage. The discussion covers how the ERP system facilitates better business practices through detailed metrics and forecasting, allowing businesses to make more informed decisions and adapt to their operational needs more dynamically. Mark notes the significant impact of having reliable data on improving business operations and strategic planning. The episode wraps up with Mark and Tim reflecting on the benefits of having a flexible, well-supported ERP implementation process that not only addresses immediate business needs but also fosters long-term growth and efficiency. If you have any questions for Mark, please reach out to him at markdemler@prodigy.net To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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Navigating ERP Implementation: A Roadmap to Success 39:17

vor 7 weeks39:17

39:17

In this episode of ClearTalk, Tim Archambault discusses the post-sales ERP system implementation with Mark Demler from Electronic Innovations. Mark outlines the importance of thorough preparation and strategic data management. He highlights the necessity of involving Subject Matter Experts (SMEs) early to ensure smooth adoption and stresses the significant role of proper training environments to facilitate effective learning. Mark praises Solutions360 for their flexibility in handling customizations and their proactive support, which greatly enhanced the implementation process. The conversation encapsulates the challenges and successes of deploying a major ERP system, reflecting on the strong partnership and ongoing support that have defined their journey with Solutions360. If you have any questions for Mark, please reach out to him at markdemler@prodigy.net To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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Scaling Success: Navigating ERP Implementation for Business Growth 35:18

vor 11 weeks35:18

35:18

In this episode of ClearTalk, Tim Archambault and guest Mark Demler dive into the critical role of ERP systems in scaling businesses effectively. Mark shares his journey of helping a company implement an ERP system that aligns with its growth and generational transition goals. They discuss the initial challenges of multiple disjointed systems and the strategic move to a more integrated ERP solution to streamline operations and support expansion. Key insights include the importance of having a clear vision for the company's future and how this vision should guide the selection of technological tools. Mark emphasizes the need for systems that can handle diverse business activities without requiring constant manual input, which was a significant bottleneck in their operations. The conversation also covers practical steps in selecting and implementing ERP systems, such as engaging subject matter experts from various departments, understanding specific business needs, and ensuring the ERP can scale with the company. Mark points out the necessity of having a system that not only fits current needs but also supports future growth without extensive customization. This episode is packed with valuable advice for businesses looking to leverage ERP systems to enhance efficiency and scalability, making it a must-listen for business leaders and IT professionals aiming to maximize their technology investments for long-term success. If you have any questions for Mark, please reach out to him at markdemler@prodigy.net To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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Scaling Beyond the 20 Million Dollar Ceiling Strategic Leadership in Business Expansion 10:08

vor 15 weeks10:08

10:08

In this episode of ClearTalk, Brad Malone and Joel Harris delve into the crucial stages of business growth, discussing the challenges and transitions that businesses face as they scale from $6 million to higher revenue thresholds. They focus on the shift away from operational firefighting towards strategic growth, exploring how business owners can add value and feel essential without being entangled in day-to-day problems. They emphasize the importance of clearly defined roles and responsibilities, advocating for written agreements to ensure team accountability. This discussion highlights the necessity for owners to delegate effectively and set clear expectations to facilitate smooth transitions in management roles. By moving from being operators to owners, they can focus on strategic decisions and long-term business health, ensuring that their involvement evolves from direct management to oversight and strategic guidance. This strategic shift requires a well-thought-out plan, focusing on investing in people and structuring management to support growth. The conversation also touches on the common pitfalls that stifle growth, such as inadequate capital management and a lack of strategic planning, which can prevent businesses from breaking through revenue plateaus.…

ClearTalk

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Capital Discipline - Fueling Sustainable Business Growth 6:20

vor 20 weeks6:20

6:20

In this episode of ClearTalk, Joel Harris and Brad Malone dive into the challenges businesses face as they scale, specifically focusing on the critical issue of capital as a barrier to growth. They discuss the distinction between real and perceived barriers to accessing capital, emphasizing that growth is often constrained not just by the availability of funds but by how effectively these funds are utilized. Joel argues that many businesses hinder their growth by not reinvesting profits back into the company, which is crucial for scaling operations, particularly in staffing and management structures. He points out that growth requires strategic planning and investment, particularly in people, which many business owners overlook. Brad and Joel explore the concept of "the discipline of earnings," stressing the importance of generating returns from every dollar spent and avoiding the trap of merely spending without a strategic return on investment. They conclude that for a business to scale successfully, it must adopt a disciplined approach to capital investment, focusing on generating and reinvesting earnings to foster sustainable growth. To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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Breaking Barriers: Strategies for Sustainable Business Growth 7:59

vor 21 weeks7:59

7:59

In this episode of ClearTalk, Brad Malone, Chief Operations Officer, and Joel Harris, President of Solutions360, discusses common growth barriers that companies face, such as stagnation at certain revenue milestones. The conversation highlights how company founders often hinder scalability by holding onto key roles, limiting their company's ability to grow beyond typical revenue thresholds like $10 million or $20 million. The discussion emphasizes the need for strategic delegation and building a unified management team that tackles business challenges collectively rather than in silos. An important takeaway is the litmus test for business sustainability: if a company can't operate effectively without its owner for a few months, it likely lacks the structures needed for sustainable growth. This episode offers strategies to overcome these growth barriers and promote long-term success.…

ClearTalk

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Part 2: Remote Work and Time Billing 8:28

vor 26 weeks8:28

8:28

Continuing from their discussion on time billing, Bradford Dempsey and Joel Harris address remote work in the second part of this series. They explore how the pandemic accelerated the shift to remote work, a transition that many companies, including Solutions360, had to navigate swiftly. The conversation focuses on how remote work necessitates a robust framework for planning and forecasting to maintain productivity and profitability without the traditional oversight of in-office work. They discuss the importance of precise time billing in remote settings to ensure accurate project costing, profitability analysis, and labor management. This episode emphasizes that effective remote work management involves more than just technology; it requires strategic planning and a cultural shift towards trust and accountability in workforce management.…

ClearTalk

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Part 1: Time Billing in Business Operations 8:42

vor 30 weeks8:42

8:42

In this first part of a two-part series on "Clear Talk," host Bradford Dempsey and guest Joel Harris dive into the contentious issue of time billing within business operations. They discuss common misconceptions and emphasize that time billing is not about mistrust but about gathering essential data for informed decision-making. Joel Harris shares his initial resistance to time tracking in his early career and how he later understood its importance for managing corporate resources and making strategic decisions. The discussion highlights that time billing enables companies to optimize resource allocation and make informed decisions that can benefit employees, rather than micromanage them. This session aims to shift the perspective on time billing from oversight to a valuable tool for enhancing company operations and employee engagement.…

ClearTalk

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Mastering the Ebbs & Flows of the Integration Industry 11:02

vor 36 weeks11:02

11:02

In this episode of the ClearTalk Podcast, Brad Malone and Andrew Ashbury explore the critical dynamics of labor management in the integration industry. They discuss the importance of proactive planning—knowing when to "throttle up" or "throttle down" before it becomes a necessity. Brad emphasizes the need for mature systems that allow for transparent communication between sales and operations, ensuring alignment and readiness for shifts in labor demand. Andrew highlights common pitfalls, such as inadequate data systems and a siloed approach that prevent effective decision-making. Together, they underscore the strategic importance of integrating ERP systems and other tools to foster a mature collaboration that anticipates and adjusts to business needs efficiently. This conversation is a deep dive into how strategic labor management and proactive planning can smooth out the operational ebbs and flows in the integration industry, ensuring businesses are always prepared and responsive.…

ClearTalk

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Mastering Disaster Recovery and Business Continuity 8:55

vor 42 weeks8:55

8:55

In this episode of ClearTalk, Roman Burchart, VP of Operations at Solutions360, hosts John Lyall, Customer Success Manager, to delve into the critical topics of disaster recovery and business continuity. They explore how companies often overlook these areas until an emergency strikes, emphasizing the importance of being prepared for any disruptive event that could affect business operations. Roman and John discuss the differences between disaster recovery, which traditionally focuses on restoring IT functions like data recovery from hardware failures, and the broader scope of business continuity, which aims to maintain operational integrity no matter the external pressures, from cyberattacks to natural disasters. Throughout the discussion, they share insights on how businesses can create resilient plans that ensure effective communication and operational functionality during crises. This involves not just IT teams, but training staff across all departments to understand and execute the company's contingency strategies effectively. The conversation highlights the need for regular updates, testing of disaster recovery and business continuity plans, and a proactive approach to managing potential threats to maintain trust and reliability among customers and stakeholders. To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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Fortifying Cybersecurity - Strategies and Challenges in the AI Era 14:31

vor 50 weeks14:31

14:31

In this episode of the ClearTalk Podcast, Mack Graham engages with Tofiq Indawala, Director of Consulting for Solutions360, in a deep dive into cybersecurity, a critical issue for modern businesses. They discuss the common cyber threats like phishing, ransomware, and IoT vulnerabilities, particularly focusing on the challenges faced by integrators who are increasingly adding internet-connected devices to their networks. Tofiq underscores the importance of employee education on recognizing and handling potential cyber threats as a crucial line of defense. He details the concept of "security by design" within the development and implementation of ERP solutions, emphasizing the necessity of integrating security at every level of system design and operation—from user permissions and data storage to secure data transfer and robust backup strategies. The conversation also explores the impact of AI and machine learning on cybersecurity, highlighting both the new challenges and opportunities these technologies present. They discuss how AI can enhance threat detection and response within organizations but also how it can be used maliciously to automate attacks. Overall, the episode covers essential strategies for securing remote access, fostering a cybersecurity-aware culture among employees, and the ongoing importance of adapting to the evolving landscape of threats, especially in the context of increasing AI capabilities.…

ClearTalk

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AI Unveiled - Navigating the Future of Business Intelligence 13:02

vor 1 year13:02

13:02

In this episode of ClearTalk, Brad Dempsey welcomes Roman Burchart, VP of Operations at Solutions, to demystify the buzz around Artificial Intelligence (AI). They start by breaking down AI's capabilities, from enhancing reasoning and creativity with generative models like ChatGPT to the practical applications in business processes. The conversation transitions into the fascinating realm of Artificial General Intelligence (AGI) and its implications for the future. Highlighting Solutions' latest foray into AI with their new business intelligence features, they discuss leveraging Microsoft Azure and OpenAI to create customizable chatbots. This integration aims to streamline operations and secure data within a trusted ecosystem. They explore the concept of "multi-model" AI, emphasizing the tailored use of AI tools for specific business needs, likened to choosing the right tool for a physical task. This episode promises a thought-provoking look at AI's current state, its tangible benefits for businesses, and speculative future advancements. To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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From Fragmentation to Integration - Revolutionizing Operations with ERP 9:26

vor 1 year9:26

9:26

In this insightful episode of ClearTalk, John Graham is joined by Tim Archambault, a senior sales executive at Solutions360, to explore the pervasive challenges that systems integration companies face today. They dive into the critical issue of data fragmentation across multiple systems, which hampers companies' ability to make informed decisions and streamline their operations. Tim discusses the common reliance on inefficient data management practices, such as the use of spreadsheets, and presents three solutions: maintaining the status quo, leveraging business intelligence tools, or implementing a comprehensive ERP system. Solutions360's approach to unifying business processes under one system emerges as a game-changer, offering real-world examples of companies that have seen transformative results. The conversation highlights the journey from initial skepticism to the realization of significant operational benefits, emphasizing Solutions360's commitment to customer success beyond the sale. This episode is a must-listen for anyone interested in overcoming the complexities of systems integration and driving their business forward with innovative solutions. To learn more about how Solutions360 can help you run your business more effectively, click this link to connect with us: https://www.solutions360.com/our-mission-is-to-become-our-customers-most-valued-business-partner/…

ClearTalk

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Cultivating Success: Navigating the Journey of Q360 Adoption 12:21

vor 1 year12:21

12:21

In this engaging episode of ClearTalk , join hosts John Lyall and Andrew Ashbury as they delve into the exciting world of Q360 adoption, a transformative initiative aimed at enhancing customer engagement and maximizing business system efficiency. Through a detailed discussion, Andrew likens the process to a comprehensive, unbiased evaluation, akin to a multi-point car inspection, providing objective insights into system usage. The episode highlights the collaborative nature of this engagement, showing how it fosters a deeper understanding between clients and the business, and turns raw data into actionable strategies. Listeners will gain insights into how periodic assessments can lead to significant improvements, the evolution of customer service strategies, and the critical human element in technology adoption. This episode is a must-listen for anyone interested in understanding and improving their engagement with business systems, ensuring continuous growth and efficiency.…

ClearTalk

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Sales Pipeline Management vs Forecasting 23:42

vor 1 year23:42

23:42

Dive into the nuanced world of sales on the latest ClearTalk podcast episode, where we demystify the differences between opportunity management and sales forecasting. With expert Chris Peterson, Founder and CEO of Vector Firm, we challenge the idea that sales is either an art or a science and explore how the best sales teams blend structured processes with strategic agility. Uncover the essentials of an accurate forecast report, the dynamics of sales probability, and the execution of best practices for consistent sales success. For businesses seeking to refine their sales approach and navigate the complexities of implementation. Tune in to equip your team with the insights needed to not just understand, but master the sales process.…

ClearTalk

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Decoding WIP: The Lifeblood of Project-Based Businesses 13:48

vor 2 years13:48

13:48

On this episode of ClearTalk... Join host Jen Jackson as she dives into the essentials of Project WIP with expert Brad Dempsey. In this episode, they'll discuss: Defining WIP: Uncover what WIP (Work in Progress) reports are and why they are seen as the lifeblood of Project-Based Companies. Importance for Systems Integration Companies: Understand why the WIP schedule is vital for assessing company performance and future projections. Spotting Red Flags: Bradford offers insights on indicators of potential issues when evaluating WIP and how to navigate through them. Forecasting Cash Flow & Profitability: Learn how the project and portfolio WIP can guide in forecasting a company's cash flow and potential profitability. Aligning WIP with Financial Goals: Tips on ensuring that WIP corresponds with a company's broader financial strategy and objectives. External Stakeholder Communication: Grasp how WIP aids in transparently communicating a company's health and progress to banks, investors, and bonding companies. Don't miss out on this comprehensive breakdown. Tune into the ClearTalk podcast for the full conversation!…

ClearTalk

vor 2 years17:21

17:21

ClearTalk

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Keeping Employees and Customers Engaged Remotely 16:06

vor 2 years16:06

16:06

On this episode of Cleartalk, Tim Archambault is joined by long time friend, Kevin Colores.

ClearTalk

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Positioning Your Integration Business for Recurring Revenue Success 15:54

vor 2 years15:54

15:54

On this episode of ClearTalk, John Graham is joined by Tyler Ebnet from Revenueify, a fellow NSCA Membership Advisory Council member. At last month’s Pivot to Profit, a big topic of conversation was the frustration around the slow uptake of managed services programs. It is clear that integrators have the desire and the will to make the transformation to a recurring revenue model, but they are running into roadblocks. The pair discuss many practical and tactical ways to increase revenue. Without a doubt, specialized sales training is necessary because selling recurring revenue is completely different than a system sale, which is what integrators have selling for many years. One sales training event is not enough. It will take an entire shift of the integrator’s perspective on what the managed services program is going to do. Managed services is a financial strategy. That's really the reason why the end customer buys a managed service program or a subscription, which is completely different than the reason they buy a box that sits on a conference room table. “With a managed service program, it's creating value within the customer’s organization for the long term, and we see a lot of a lot of integrators just not focused on the value of their program, and how to communicate that value proposition to their ideal customer.” Tyler Ebnet Solutions360 provide the software tools that help customers support and account for their managed services programs. Q360 provides a roadmap for your salespeople to build RMR. It provides a framework to help your sales team achieve the recurring revenue that many integrators have been looking for over the last several years. How do you take that next step with managed services? How do you move from a project-based culture to a recurring revenue-based culture? What are the differences between integrators that have successfully transitioned to managed services model, and those who have not? Listen to the podcast for all this and much more!…

ClearTalk

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Best Practices to Inflation Proof Your Integration Business 14:05

vor 3 years14:05

14:05

Today, inflation is top of mind for all integrators, with expectations that it will last into 2023 and maybe longer. We are thrilled to have Matt Barnette, CEO at PSA Security, join Joel Harris on this important episode of ClearTalk, to share some best practices that will help inflation proof your integration business. Protecting yourself as an integrator is more important than ever. Integrators are facing the most competitive market for talent we've seen in years, and with the cost of living rising so fast, it’s placing incredible pressure on wages. What strategies can integrators use to retain talent? Manufacturing costs are going up every day and integrators have seen upwards of 40% to 50% product increases from some suppliers. At the same time, integrators are in the business of selling projects for the future. What happens if you sold a fixed price contract 18 to 24 months ago? The integration channel needs to look at the terms and conditions in their contracts and make sure that they are covered. Prior to the pandemic, the integration industry was embracing just-in-time purchasing to maximize profits. The current supply chain issues have flipped this business model on its head, and suddenly, integrators are having to buy inventory to protect their projects. Some manufacturers have two-to-three-year lead times now. How can integrators protect themselves and help each other with this challenge? Every integrator should have a relationship with their bank, and these are the times when that relationship needs to be solid. This is something that we highly advise even prior to the pandemic, and certainly even more now with what’s going on with inflation. Listen to the full podcast for all this and much more!…

ClearTalk

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3 Strategies to Increase Business Profitability 8:35

vor 3 years8:35

8:35

On this episode of ClearTalk, Joel Harris, is joined by Tim Archambault to discuss three strategies to increase profits in your integration business. Increasing profits is a top consideration for all integrators. Prior to joining Solutions360, Tim has worked in a variety of capacities in the integration industry, from data analyst to operations management to sales management. We are thrilled to have him on the podcast to share his expertise and proven methods to help integrators increase profitability. 1. Buy more effectively It is more important than every to get the best deal possible from suppliers and cut waste throughout your company. 2. Boost productivity Before you can boost productivity, you have to be able to measure it. It is important to determine the right KPIs that give you visibility into productivity, and then you have a baseline to measure against and monitor progress. What gets measured, gets managed. 3. Find your best customers and sell them more The best account executive will be even more effective if they don’t work alone. It is a fascinating story how Tim was able to triple the size of a key customer account by creating a team with a sales engineer, a project manager and customer service working together with the account executive to support that customer. Instead of having one gatekeeper with all the knowledge of that customer, a full team worked to truly understand the core business of that customer. This gave them a foot in the door, which opened more opportunities, and ultimately tripled the revenue from that customer. To paraphrase Zig Ziglar, everyone is in sales. Maybe you don’t hold the title of salesperson, but if you deal with customers, you are in sales. Listen to the full episode to find out how Tim put all these strategies into practice.…

ClearTalk

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What's All That Noise? 7:56

vor 3 years7:56

7:56

Why are we busy and what are we doing with our time? “It’s not enough to be busy, so are the ants. The question is, what are we busy about?” Henry David Thoreau While it might be funny to think of yourself as an ant, take a look at your daily routine and consider if you’re using your time productively, or merely keeping busy for the sake of being busy. On this episode of ClearTalk, Brad Malone is joined by Jennifer Jackson, Manager of Professional Services at Solutions360 to share some time management strategies that help them be more productive. “Between the two of us, we’ve been project managers for over 50 years, managing a wide range of projects,” says Malone. “And without fail there are people and events trying to drag us down into the quagmire of the day to day.” “A few of my fundamental principles for time management consist of setting a good schedule, as much in advance as possible,” Jackson shares. “Then it’s really important to manage expectations with everybody I work with. And that could be management, customers, or direct reports.” How does Q360 help with time management? "Q360 is a massive tool, and it offers a ton of data to help manage projects and people," Jackson continues. "I have a standard set of reports, workflows and dashboards that I review on a daily and weekly basis, which gives me visibility on all my active projects and their status." "There is also a dedicated project management dashboard that provides direct links to a couple key reports from that dashboard so that PMs can review project labor forecasts, and project revenue cost forecasts." Also on the podcast: • How lists can help you stay on track, or get back on track. • What is the difference between urgent and important? • What is the best way to deal with time stealers?…

ClearTalk

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Passing the Baton from Project to Service 9:19

vor 3 years9:19

9:19

What does a typical handoff from project to service look like in your integration business? Is your hand-off more of a drop-off? Don’t ring the doorbell and run – set your service team up for success! On this episode of ClearTalk, Brad Malone and Tofiq Indawala discuss how mature integrators see the purpose of any project is to create a long-term service customer that will generate monthly recurring revenue. A growing number of integrators have adopted the RMR mindset, but the industry still needs to do a lot of work to understand how to deliver successful handoffs. Projects are transitory and merely the vehicle to get to service. So, is your service team pulling the project towards them? Integrators should look at service as a key stakeholder in the relationship with the customer. “Everything should be geared towards handing the customer over to service,” says Malone. “From the inception of the proposal to the way the project is executed, the work breakdown structure, and the documentation at the end of the project. All this information makes services more successful in maintaining the customer relationship.” “Traditionally, everybody's taught that the stakeholders of your projects are the executives, sales, or the customer, but they completely forget about service, who must take that ownership of the relationship and service it for 10 to 15 years,” says Indawala. If your service team is still the red-headed stepchild of your integration company, this podcast is for you!…

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