What HCP can do for you, Part 1

10 Minutes to Better Patient Communication

An HCP team member joins Dr. Liebel on mic for the first time to share some of the many ways HCP can help you and your organization. We also announce our first ever live event!

There’s a first time for everything, and today’s episode is the first time for two different things. I get to tell you about our first ever live event. And I get to introduce you to someone from my team that you haven’t met before.

Hi, everybody. This is 10 Minutes to Better Patient Communication from Health Communication Partners, and I’m Dr. Anne Marie Liebel. I’m going to go ahead and jump right into these exciting first times. So right away, I want to tell you we’re gonna have our first ever live webinar. You, Me, and Reflective Practice. Yes, the topic that most people ask me about and associate with my approach in this show. If there was ever a time for reflective practice in the workplace, it is now.

Reflective practice helps you tackle known problems in new ways. So if you would like to learn more about reflective practice and how you can apply it in your workplace context, you’ll want to sign up for this webinar. It’s happening later this month in just a couple weeks, and I’m going to keep it small so that there’s time for us to interact with each other and also time for Q &A. So be sure and register right away because it’s going to fill up quick. Visit healthcommunicationpartners.com and you’ll see the information there.

Now, I get to introduce you to someone on my team at HCP that you haven’t met before. Her name is India Menon and she’s just great. Well, I am here live with my friend and colleague, India Menon. India. How are you?

India: I’m great. I’m really happy to be here with you, Anne Marie.

AM: You’ve been here with me since the start. Since before the start, really, of Health Communication Partners, when it was just a dream on a poster board.

India: Yes, been a wild ride.

AM: Oh boy, oh boy. But people haven’t gotten a chance to hear from you before or meet you before because you’re in kind of a behind the scenes role with research support and assistance, and you’ve been doing project management, you’ve been doing social media. I still remember when you were live tweeting my first talk at Columbia, right?

Yeah, yeah.

And gosh, the vaccination campaign research. That was cool. So anyhow, hey, everybody: India. India, everybody.

Hello!

So the idea for us to talk with you today came from a text that India sent me yesterday.

Yes, yeah, last night I was washing dishes and I was just thinking about our work, and kind of like what might be some, something that we need to do. I love listening to your podcasts and I had the light bulb. And I was like, hey, you don’t just do the podcast. A lot of your listeners may not know that. We’ve gotten a lot of new listeners lately. And you’re a lot more than just a podcast, Anne Marie. And so hey, let’s like reintroduce Health Communication Partners and Anne Marie to the people.

So let’s do this, let’s do this.

Let’s do it, okay. So, Anne Marie, I just kind of thought like, well, I have a couple of questions for you. So kind of let’s just bat some questions around, and that way people can get to know a little bit about you and about health communication partners. So people listening to this. It’s 10 minutes to better patient communication.

But I also consult, I have courses, and I do coaching. I have a kind of a coachy vibe even in my courses, so.

Awesome. And wait, you also have another piece in the pipeline coming up, a webinar?

Ooh, yes.

And we’ll talk more about those other pieces in just a minute ’cause I have questions, but I’m really excited about this webinar that you’re doing. How can people find out more?

Oh, absolutely. Yes, right. So go to healthcommunicationpartners .com and we’re gonna have a banner there on the homepage. And if you’ve signed up for my newsletter, you already know about this. So if you want to keep in the know, make sure that you sign up for the newsletter, because that’s where I tell you about things like this. So I’m jazzed about that. And it’s going to be out on the health communication website too.

So that’s a big project.

Yeah. Yeah.

Big one.

I’m psyched though. I’m psyched. It’s just because it’s a chance for me to interact with people. because as you know, podcasts, you’re kind of like, you know, you’re speaking out into the void and people write and people interact with you on social media. But like a webinar is me getting to interact with you right there live, which is my favorite.

Yeah, that’s awesome. And you’re so good at it too. You really are.

Thanks, it’s my jam, I love it.

Okay, so we’ve got the webinar is in the works, but then you’ve also got courses. Tell me about them.

Oh, awesome ok. so I’ve got two courses out there. Shorthand is like equitable patient communication and equitable patient education. And those are all you want to know more about them, you can go onto this site. And those are, gosh, five years in the making because it was a lot of these, I mean hundreds and hundreds of conversations that I had with people on the ground doing the work, people who are working with patients. And the research base that I come from is part of it too, but then I had like during COVID, everyone’s going virtual. I thought, how do you do this kind of very on -the -ground, high -touch, context -dependent work in an asynchronous, remote atmosphere? And I talked to my mentor about this, and she was right. She’s like, you have to meet live with people. So the work of these courses is like I take the kind of the commonalities, the very fundamental foundational notions that you want to be able to wrap your head around that I’ve seen across the various contexts that I’ve been a part of, that’s the prerecorded part. You watch that and then we meet live, and like we get down to business.

Love it. Well, what happens in one of those live meetings? Like what’s, like what’s the power of that? class is in session! What is the power of that?

Right, thanks. It’s fun for me. I mean, it’s just wild for me because every context is different and every group of learners is different. So every time, like I’m walking into a new scenario, but all of the people–so people take these courses in an organization. So all of those people know each other, many of them work together, but like not all of them work together or get to connect with each other enough. So one of the things I’m constantly hearing from participants is how much they like being able to connect with each other during the live sessions, which is great, but it’s also where social learning happens. People are already helping each other out on their day -to -day work, but this is a very powerful space to do that and really get some intense collaboration happening together. Where people are processing together what they just learned in the prerecorded sessions. And then they get to hear what everybody else thought about those prerecorded sessions, and how they’re processing what they learned. And then we get to talk about, well how’s this going to work here and now, with you, right here in your context and your patients and your priorities. So that’s what happens in the live session.

That’s amazing. So it’s kind of, you give them the material or they kind of collect the material in that first session and then in the live session, they make sense of it together.

Yep.

Awesome. That’s really awesome.

Thanks, yeah, I think so too. And again, I want to thank my mentor, Susan Lytle, for this, at the University of Pennsylvania. Because she’s like, “it’s got to happen that way.” This is not one size fits all work. and we know it isn’t.

Yeah.

So it’s finding like, what are the commonalities? What are the foundational concepts and then how are we going to apply them? So that’s why there’s the live session.

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So that’s, you’ve got equitable communication and then an equitable patient education. And do you have another course on the pipeline or is that still kind of to be announced?

There’s one. You can out me like that! So there’s one that I’ve been working on that I’m jazzed to talk about. And this is because health systems and health departments are workplaces. I’ve done a lot of the podcast episodes here have been on interprofessional communication and interdepartmental communication. And I’ve had some businesses ask me if I can do communication for them. So that’s got me thinking about what is common across industries from my own experience as a consultant and as an educator. What am I noticing that is similar across workplaces? And then another one that several people have asked for and I’ve done for clients live and now I’m turning into this hybrid course format is to help people who are maybe managing a group for the first time. and how can people who are new managers or in a new leadership role manage? Y'know, how can they communicate better? Yeah. How can they lead their team, whatever their team is?

Wow,

That’s one I haven’t talked about publicly before!

Good job on ripping that Band -Aid off. That’s exciting, though, because you’re kind of finding the cross cutting, like foundational understanding about communication. And then, you know, I think that’s something that doesn’t really know professional boundaries. That’s pretty exciting!

Now India and I will continue our conversation next time, so be sure to tune in, and also don’t forget to register for our upcoming live webinar on Reflective Practice at Work. This has been 10 Minutes to Better Patient Communication from Health Communication Partners, Audio Engineering and Music by Joe Liebel, additional music by Alexis Rounds. Thanks for listening to 10 Minutes to Better Patient Communication from Health Communication Partners LLC. Find us at HealthCommunicationPartners.com

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