129 - Building Relationships in PR and Customer Success - Pragya Dubey

Women in Customer Success Podcast

Pragya Dubey, Vice President of Global Services at Agility PR Solutions is my guest in this episode of the Women in Customer Success podcast.
She talks about her career in public relations and customer success. With nearly two decades of experience, she shares insights on how the PR landscape has evolved, especially in the age of social media and the challenges that come with it.
She is a leader in customer success, focused on building strong partnerships that help both the business and the clients succeed. She makes sure that people, processes, and business goals all work together smoothly. By building great relationships with clients, leading a motivated team, and focusing on long-term growth, she’s built a track record of success. Her approach ensures that both the company and its clients see real and lasting benefits.
In this episode, we also talk about:

• Evolution of public relations (PR)
• Challenges in modern PR
• Advice for PR professionals
• The role of a VP in Global Services
• Building relationships with clients
• Principles of customer success
• How to do PR for yourself

Hit play and learn from Pragya’s experience. Whether you're in PR, customer success, or just looking for inspiration, this episode has something for you. Don’t miss it!
Follow Pragya!

__________________________________________________
About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

Follow:
Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://www.marijaskobepilley.com/the-revenue-csm

Kapitel

1. Evolution of PR and Customer Success (00:00:00)

2. Customer Success Industry Expertise Importance (00:11:07)

3. Managing Customer Relationships in PR (00:18:32)

4. Building Customer Relationships Through Intent (00:30:41)