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272 - Dr. Anna Foster | Veterinary Emergency Group (VEG)
Manage episode 443348949 series 2547436
Inhalt bereitgestellt von Veterinary Innovation Podcast. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Veterinary Innovation Podcast oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care.
Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.
Learn more about the Veterinary Emergency Group.
Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.
100 Episoden
Teilen
Manage episode 443348949 series 2547436
Inhalt bereitgestellt von Veterinary Innovation Podcast. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Veterinary Innovation Podcast oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care.
Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.
Learn more about the Veterinary Emergency Group.
Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.
100 Episoden
Alle Folgen
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Ähnelt Veterinary Innovation Podcast
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
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…
continue reading
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…
continue reading
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continue reading
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…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
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continue reading
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