Gehen Sie mit der App Player FM offline!
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
Manage episode 364931978 series 1321127
Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.
Join Intercom’s VP of Customer Support Declan Ivory, along with Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:
- Prepare your support teams to work seamlessly with AI and automation
- Set customer expectations for interacting with AI
- Optimize your knowledge base for AI bots like Fin
- Ensure proper security and compliance
Learn more about Fin: https://www.intercom.com/fin
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
434 Episoden
Preparing your CS team for the age of AI: Hear the latest thoughts from leaders in the space
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage episode 364931978 series 1321127
Advances in AI and automation are reshaping customer service—and keeping up is critical to any support team’s success.
Join Intercom’s VP of Customer Support Declan Ivory, along with Rati Zvirawa, Senior Group Product Manager for Fin, along with our special customer guest speaker Geronimo Chala, Chief Client Officer at Rebag, to learn how to:
- Prepare your support teams to work seamlessly with AI and automation
- Set customer expectations for interacting with AI
- Optimize your knowledge base for AI bots like Fin
- Ensure proper security and compliance
Learn more about Fin: https://www.intercom.com/fin
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
434 Episoden
Alle episoder
×Willkommen auf Player FM!
Player FM scannt gerade das Web nach Podcasts mit hoher Qualität, die du genießen kannst. Es ist die beste Podcast-App und funktioniert auf Android, iPhone und im Web. Melde dich an, um Abos geräteübergreifend zu synchronisieren.