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Exploring Intercom's Customer Service Trends Report for 2024
Manage episode 398682721 series 1321127
Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.
🗂️ Chapters
00:00 Introduction
01:27 Customer Expectations
06:06 AI Adoption in CS
10:08 AI is Coming for Your Jobs but Not in The Way You Think
16:05 Tech Stack: Ditching the Old Tools
20:59 Metrics: New Ways to Measure Success
Download your copy of our CS Trends Report 2024: www.inter.com/2024trends
📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024
🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ
😁 Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/anlopezm/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
434 Episoden
Exploring Intercom's Customer Service Trends Report for 2024
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage episode 398682721 series 1321127
Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.
🗂️ Chapters
00:00 Introduction
01:27 Customer Expectations
06:06 AI Adoption in CS
10:08 AI is Coming for Your Jobs but Not in The Way You Think
16:05 Tech Stack: Ditching the Old Tools
20:59 Metrics: New Ways to Measure Success
Download your copy of our CS Trends Report 2024: www.inter.com/2024trends
📝 Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024
🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ
😁 Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/anlopezm/
Follow our podcast:
🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
💻 RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
434 Episoden
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