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Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe
Manage episode 492404353 series 3481871
Inhalt bereitgestellt von Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions, Restaurant Technology Guys Podcast, and Sponsored by Custom Business Solutions oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.
00:00 Introduction and Meet Matt Rolfe
00:05 Matt's Background and Approach to Leadership
00:21 Creating and Executing Strategies
02:02 The Importance of Culture in Strategy
03:07 Facing Uncertainty and Building Resilience
05:05 Focusing on Guest Experience
06:21 Tailoring Service to Different Guest Types
07:06 Getting in Touch with Matt Rolfe
07:33 Conclusion and Final Thoughts
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