Colin Quinn, President of Included Health Communities, on patient-centric healthcare experiences

The Pulse by Wharton Digital Health

In this episode, I sat down with Colin Quinn, President of Included Health Communities & Co-Founder of Included Health. Colin started Included Health in 2019 to improve care equity for underserved populations, starting with LGBTQ+ individuals. In May 2021, the recently merged Grand Rounds, a care navigation company, and Doctor On Demand, a virtual care company, acquired Included Health. In October 2021, the new entity rebranded as Included Health, which provides integrated navigation and virtual care across everyday and urgent care, primary care, behavioral health, and specialty care. As President of Included Health Communities, Colin leads the organization’s work on health equity and raising the standard of care for underserved populations. The company’s first offering, which we discuss in-depth in the episode, is tailored to the LGBTQ+ population. Colin and his team are also working on a solution designed to serve the black community’s needs. Colin and I discuss: 1) his path to founding Included Health and how his prior experiences at a Fortune 500 company and a startup prepared him to start his own company, 2) his decision to sell to employers as well as how employer healthcare purchasers’ priorities have evolved in recent years, 3) what Colin and his team learned from the research study they conducted and how its findings influenced the company’s trajectory and product strategy, 4) why partnering with Grand Rounds and Doctor On Demand made sense for Included Health and why the new entity took on his original company’s name, and 5) what it will take to rebuild trust in healthcare amongst populations for which that trust has been broken