186. You Can’t Limit Bad Reviews If They Are Truthful (Navigating Non-disparagement Clauses)

The Legal Paige® Podcast

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What happens when a client leaves you a bad review? Can you legally prevent them from saying something bad about your business?

In this episode, I’m breaking down everything you need to know about handling client reviews and why non-disparagement clauses shouldn’t be in your client contracts. I’ll walk you through the legal side of things, especially the Consumer Review Fairness Act (CRFA), and share practical tips for dealing with bad reviews. We’ll also talk about why confidentiality clauses in cancellation agreements are a much better option, and how you can respond professionally to negative feedback while keeping your business’ reputation intact.

Bad reviews are bound to happen, so tune in to hear how you can protect your business:

• Your contracts should focus on setting clear expectations, not controlling client feedback.
• Client reviews, whether good or bad, are opportunities to demonstrate professionalism through your response.
• While you can’t stop negative reviews, you can protect sensitive business details with the right contract clauses.
• Learning to navigate customer reviews can enhance your brand’s credibility and trustworthiness.
• Taking legal action over false reviews is an option, but it’s important to weigh the risks and challenges.

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