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Building a Customer-First Culture in Car Dealerships
Manage episode 444292594 series 3352213
Inhalt bereitgestellt von Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.
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What did we do before social media to build a customer-centric culture? How did we get potential buyers to know about how unique the dealership was...and why customers should buy from us?
Mike shares a real-life experience (that’s totally doable today) of surprising and delighting a customer so much that her coworkers became customers!
Kathi shares the secret to her customer-first culture that grew the store’s business to #1 in sales, service, parts and CSI.
In the music segment:
45 years since Joy Division’s “Transmission”
Here’s a clip: Joy Division - Transmission [OFFICIAL MUSIC VIDEO]
Documentary: Will and Harper (major thumb’s up!)
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
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