Ep. 118 - AI That Solves Supply Chain Chaos

The Doing Business in Bentonville Podcast

What happens when warehouse chaos meets artificial intelligence? Sean McCarthy, co-founder and CEO of BackOps.ai, joins the Warehouse Whisker Warriors to reveal how agentic AI is transforming supply chain communication and problem resolution.
Drawing from his experience at Amazon Shipping, McCarthy identified a critical gap in warehouse operations: while systems existed to capture issues, humans still had to manually gather information across multiple platforms to solve problems. BackOps' solution utilizes an agentic AI framework that operates concurrently across systems, rather than following the linear paths of traditional Robotic Process Automation (RPA).
The magic happens when a warehouse issue arises, missing pallets, damaged goods, shipment discrepancies, and the AI simultaneously checks carrier systems, vendor portals, warehouse management systems, and even contacts stakeholders. This parallel processing dramatically accelerates resolution times while maintaining accuracy and working through existing communication channels like phone, email, or messaging apps.
Most impressively, the AI sounds remarkably human. During demonstrations, even experienced professionals have mistaken the BackOps AI for a human agent. This natural communication style helps overcome the hesitation many feel toward AI systems, especially in relationship-driven industries like supply chain management.
For companies concerned about removing humans entirely, BackOps offers flexible human-in-the-loop options while providing measurable ROI from day one. The system also builds predictive analytics capabilities, helping identify recurring issues with specific carriers or vendors before they become problems.
Ready to see how AI can transform your warehouse operations? Contact Sean directly at [email protected] or visit www.backops.ai to schedule a demo and experience firsthand how their system is creating the future of intelligent supply chain resolution.

Kapitel

1. Whiskerid Warriors Introduction (00:00:00)

2. BackOps AI Overview and Purpose (00:02:09)

3. Sean's Amazon Background and Experience (00:03:44)

4. AI vs RPA: The Evolution of Automation (00:06:53)

5. How BackOps AI Actually Works (00:11:05)

6. ROI and Human-in-the-Loop Benefits (00:18:11)

7. The Roadmap and New Products (00:25:11)

8. Human-Like AI Communication Experience (00:30:38)

9. Pitfalls to Avoid with AI Implementation (00:35:35)

10. Closing Thoughts and Contact Information (00:40:35)