Service With A Smile: Who Benefits Most? Squeezing The Orange podcast

Inhalt bereitgestellt von Squeezing the Orange. Alle Podcast-Inhalte, einschließlich Episoden, Grafiken und Podcast-Beschreibungen, werden direkt von Squeezing the Orange oder seinem Podcast-Plattformpartner hochgeladen und bereitgestellt. Wenn Sie glauben, dass jemand Ihr urheberrechtlich geschütztes Werk ohne Ihre Erlaubnis nutzt, können Sie dem hier beschriebenen Verfahren folgen https://de.player.fm/legal.

Squeezing the Orange »
Service with a Smile: Who Benefits Most?

2y ago 30:57

MP3•Episode-Home

Archivierte Serien ("Inaktiver Feed" status)

When? This feed was archived on July 08, 2024 03:16 (8d ago). Last successful fetch was on February 26, 2024 22:57 (5M ago)

Why? Inaktiver Feed status. Unsere Server waren nicht in der Lage einen gültigen Podcast-Feed für einen längeren Zeitraum zu erhalten.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

It's likely you've either worked in a customer facing role or you've been the customer; we imagine for many of you it's both. So then, when service is given with a smile, who benefits most, the employee or the customer? Dan and Akin squeeze some interesting findings that question who's in need of training.
- Research Paper: 'Why Does Service with a Smile Make Employees Happy? A Social Interaction Model' by Eugene Kim and David Yoon

74 Episoden

#Science #Social Sciences #Squeezing The Orange