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Up-Level Your Client Experience with Ellyse Colson
Manage episode 373104524 series 3366385
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I’m so excited to visit with Ellyse Colson today about building consistent income and a sustainable business without having to constantly be bringing in new clients. Ellyse began as a virtual assistant and soon learned that by chasing the income goal, she was neglecting her clients - and ⅔ of them left.
We’ll cover a lot of aspects of the client experience, including:
- Scope creep
- Communication
- Niching down and finding your expertise
- Setting expectations
Most importantly, set yourself up for success, not failure. Make things easy for yourself and make things as simple as possible.
Connect with Ellyse on Instagram @ellyse_colson_ and grab your copy of the Client Experience Guide
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Music credit: Bouncin’ Back by Reaktor Productions
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