The City of Copenhagen

Public Sector Changemakers

Welcome to another episode of Public Sector Change Makers by taking a journey through the digital transformation of The City of Copenhagen, one of Denmark’s largest employers.

With 45,000+ employees, 3000 managers, 7 different administrations and each with their own committees, Copenhagen is among the top 5 fastest growing big-city destinations in Europe, and is a growth engine for Denmark.

Their digital transformation project was therefore always going to be a big one and the key to the city's digital revolution was understanding their unique challenges and finding solutions that best catered to their demands.

Meet this episode’s change agents: Susanne Ninna Hansen, Head of Automation and Development for corporate services in the City of Copenhagen, and Casper Grewal, Sales Director at Devoteam N Platform in Denmark. They provide invaluable insights into the transformational journey of the organisation, shedding light on the intricate aspects of digital shift within the public sector.

Catch this episode and hear how City of Copenhagen managed to save around 100 full-time employee salaries during this digital transformation, how Devoteam N Platform managed to keep the project on track despite their client realising midway through that they need to change how their organisation fundamentally works, also how to trim down between 6-700 different IT systems as well as updating an old, expensive and non-user friendly CRM system, plus many more challenges.

For more information about this series or working with Devoteam N Platform head to the website www.devoteam.com